how do I get rid of this error C:\users\NAME\AppData\Local\google\Toshiba\zzzymd.dll

I have this error during start up

C:\users\NAME\AppData\Local\google\Toshiba\zzzymd.dll

it says THE SPECIFIED MODULE COULD NOT BE FOUND

the other error at the same time

C:\users\NAME\AppData\Local\Start Now\Diagnostics\onjafe.dll

Thanks
Art
artismobileAsked:
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Seth SimmonsSr. Systems AdministratorCommented:
open the registry (regedit) and search for that path
when you find it, delete that value (on the right; not the key on the left)
recommend making a backup before doing that
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JohnBusiness Consultant (Owner)Commented:
It is the kind of find that can accompany false (fraudulent) anti virus tools. You should also download the free Malwarebytes scanner and run it on your computer. Malwarebytes.org

... Thinkpads_User
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artismobileAuthor Commented:
I ran Malware bytes earlier. Also ran AVG internet and the Microsoft one all to try to get rid of it.

Don't know how to do the regedit.  Can you explain a little more?
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JohnBusiness Consultant (Owner)Commented:
For Regedit, go to Start Run regedit32.exe  and it should start. Follow the recommendations in seth2740's post.

...  Thinkpads_User
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artismobileAuthor Commented:
got it to run. Just don't know where to find it yet
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artismobileAuthor Commented:
I see under Computer
HKEY_CLASSES_ROOT
HKEY_CURRENT_USER
HKEY_LOCAL_MACHINE
HKEY_USERS
HKEY_CURRENT_CONFIG
 
I guess I don't know what I'm looking for yet and where to find it.
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nobusCommented:
in Regedit : click Edit> select find and type what to look for
but did you look in   C:\users\NAME\AppData\Local\Start Now\Diagnostics  ?
it looks like a part of a daignostic software
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artismobileAuthor Commented:
Found it in C!
the diagnostics folder is empty but there is a XML file named protect next to it. should I just delete it?
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JohnBusiness Consultant (Owner)Commented:
In Regedit first make a backup and then yes, delete it. Restore from backup if you need it.


... Thinkpads_User
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nobusCommented:
you can best move it, or rename it - then you can always turn back
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artismobileAuthor Commented:
Thanks for this information. Please bare with me.  This is my teen age daughter's laptop we are sharing because mine was stolen. No telling what's on her computer so thanks for your patience.

I tried to re name it but what I knew how...went to the C drive and just renamed the folder (for the 2nd error) StartNow re booted and both errors are still there.  The diagnostics folder is empty and I dont see onjafe.dll anywhere. When I click the protect file it takes me to Explorer for this:

 <?xml version="1.0" ?>
- <settings>
  <switch_install_date>20130321</switch_install_date>
  <changes>1</changes>
  <disabled>0</disabled>
  <url_search_ie_protect>http://search.startnow.com/s/?q={searchTerms}&src=defsearch&provider=&provider_name=startnow&provider_code=&partner_id=999&product_id=10&affiliate_id=&channel=&toolbar_id=&toolbar_version=&install_country=&install_date=20130321&user_guid=4708DB71ECAF43AD98A319314E6ACEF7&machine_id=85fc4855c99a6fe905294b0beb9d772c&browser=IE&os=win&os_version=6.1-x64-SP0&iesrc={referrer:source}</url_search_ie_protect>
  <url_search_ff_protect />
  <url_search_cr_protect />
  <url_start_ie_protect>http://search.startnow.com/s/?src=startpage&provider=&provider_name=startnow&provider_code=&partner_id=999&product_id=10&affiliate_id=&channel=&toolbar_id=&toolbar_version=&install_country=&install_date=20130321&user_guid=4708DB71ECAF43AD98A319314E6ACEF7&machine_id=85fc4855c99a6fe905294b0beb9d772c&browser=IE&os=win&os_version=6.1-x64-SP0&iesrc={referrer:source}</url_start_ie_protect>
  <url_start_ff_protect />
  <url_start_cr_protect />
  <url_keyword_ff_protect />
  <sid>S-1-5-21-1525208688-3293637692-3802786801-1000</sid>
  <default_search_ie />
  <default_search_url_ie />
  <homepage_url_ie />
  <default_search_ff />
  <default_search_url_ff />
  <keyword_Search_url />
  <homepage_url_ff />
  <default_search_cr />
  <default_search_url_cr />
  <homepage_url_CR />
  </settings>

Did I rename the wrong folder or should I just delete it?
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artismobileAuthor Commented:
Actually, I'm trying to install 2 important updates.  Don't know if this has anything to do with my problem the service 1 pack for 64 bit and the security update for Windows from back in April.  Probably a question for another time.
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JohnBusiness Consultant (Owner)Commented:
I don't think this one key is the cause of all the problems and probably not the cause of the update problem. That is, there is more wrong with the computer than this one thing. If there is not malware now, there must have been and that has caused multiple problems.

Service pack 1 64-bit is for Windows 7 and you have this under a Windows XP topic, but I assume this is a Windows 7 machine.

At this point, you should probably run a Repair Install. I would back up your machine before doing this because of the problems.  

Here is a Microsoft Support link for Repair Install followed by a Seven Forums tutorial.

http://windows.microsoft.com/en-ca/windows7/start-your-computer-from-a-windows-7-installation-disc-or-usb-flash-drive

http://www.sevenforums.com/tutorials/3413-repair-install.html

... Thinkpads_User
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artismobileAuthor Commented:
It did have a hard drive failure the experts helped me with.  I had to install a new HD but not before I had to get rid of a bad virus i.e now the AVG, Microsoft, MalwareBytes and rkill. I'll take a break for a bit from this thread and do a repair install first.
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nobusCommented:
>>  The diagnostics folder is empty and I dont see onjafe.dll anywhere.   <<  that's why it gives the error - it needs the onjafe.dll file.
so you should look what diagnostics it was part of -  and reinstall it properly, or delete it completely

if nothing else helps, backup your data, and do a factory reset, or fresh install

the first answer from Larry here shows how :
http://en.kioskea.net/forum/affich-58528-reset-toshiba-laptop-to-factory-settings
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