• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1571
  • Last Modified:

Office 2013 - can't run repair Bootstrapper Error -- how do I save ALL Outlook data, accounts, folders, files, rules, etc. ?

I have a unit here running Windows 8 and Office 2013 Pro Plus.  Both were fresh installs a couple of months back.  i.e. neither were upgrades from previous versions or trial versions.

Outlook has begun hanging from time to time and to a lesser extent Word and Excel are "acting up" as well.  i.e. pausing, delay in saving, opening, etc.

From  Programs and Features  >  Office 2013 >  Change there is no Repair option.  Strange.  From the Office 2013 install CD I can run repair but it fails with a Bootstrapper has stopped working error.   Only solutions I have found online says Uninstall Office and Reinstall (Microsoft's answer for everything)

This unit is not part of a Domain at this time and is highly configured.  We do have extensive backups both image and incremental but would like to avoid going down the restore road if possible.

How can I Repair the Bootstrapper so I can Repair Office? i.e. Repair MS's Office Repair.

Also, if needed how do I preserve ALL Outlook data, accounts, folders, files, rules, etc. ?   Then uninstall Office and reinstall (I can handle that part) Then restore EVERYTHING back into outlook?

Experts?
0
PBTechPartners
Asked:
PBTechPartners
  • 4
1 Solution
 
JohnBusiness Consultant (Owner)Commented:
First, Office 2013 in Windows 8 has a Repair Function. See below.

Outlook-Office-2013-repair
So if is not there, it could be corrupted or have been configured out somehow but I don't know how you might have done that.

Try uninstalling Office completely. Restart and then install Office again and be sure to update it (there are updates out).

If that does not fix it, try a different Windows 8 User Profile to determine if the user profile may have been corrupted.

If all fails, look in Action Center, Recovery and do a Windows 8 Refresh. Caution: Refresh does keep data and documents but removes programs that were not installed from the Windows 8 DVD.

... Thinkpads_User
0
 
JohnBusiness Consultant (Owner)Commented:
Also, if needed how do I preserve ALL Outlook data

Make very certain you have backed up the PST files.  

I did a refresh and all that stuff remained intact, but I made backups first, same for my data.

.... Thinkpads_User
0
 
PBTechPartnersAuthor Commented:
Thank you -- the rules and blocked emails and domains are very important.   Are these saved in the PST as well?
0
 
JohnBusiness Consultant (Owner)Commented:
Emails are stored in the PST file. Accounts are not, and I am not sure about Rules. Rules have a habit of having problems so I do not use them.

... Thinkpads_User
0
 
JohnBusiness Consultant (Owner)Commented:
@PBTechPartners - Thanks and I was happy to help.

.... Thinkpads_User
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

  • 4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now