Router and Comcast Account
We have a Comcast business account at the church. I would like to change the router that is connected to the Comcast cable modem. We presently have a Netgear WPN824 v3 connected to the cable modem. I match all the Internet settings that the Netgear has to the Amped router I would like to replace it with except that the Netgear has a area for an account name, while I have not found anywhere on the Amped router to enter an account name. Does anyone know anything about Comcast and how their router and modems are set up and if it is possible to replace the Netgear router with an Amped router? When I connect the Amped router to the modem it shows as connected to the Internet on its status page, but I cannot access the Internet from a computer and it says it is unable to communicate the DNS. Thanks for any help or information you can give me.
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Dave Baldwin
Also, some Comcast modems have required you to connect first from the computer that was used to setup the connection before you can connect a router to it. Plug the computer directly into the modem and see if that works. If it doesn't, then the Netgear may have been using a 'cloned' MAC address from the original setup. If you can't get the computer to work directly to the modem, you may have to call Comcast and get their help to reset things.
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If you turn off the modem and old router for a couple hours, hook up the new router in the interim and after the couple hours are up, turn on the Comcast modem... then 5 minutes later the new router, it should all work... that way you should not have to clone the MAC address (i.e. it should then accept the new router's MAC address as its default MAC).
ASKER
Your advice worked great. I got the system up and running. Thanks.
@Bill2802 - Thank you and I was happy to help.
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