Apple App Store Email

I have an iPad (& an iPhone),

The MOST annoying thing about these is the difficulty if you can't remember your password, compounded with another issue. I tried every variation I could think of, all failed.

The "other" issue is that the email the App store has is no longer valid & I can't figure out how to change it. I suspect I can't change it without my password, so sounds like I'm in a catch 22.

Any way out of this?
Richard KortsAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
See if you can contact Apple Support to see if they can help.

Do you live near an Apple Store?  Go there and they will help you.

FWIW, Apple changed their access agreement a while back (within the last 12 months) and that just compounds your difficulties.

Can you do this on your own as you described above?  No way.

... Thinkpads_User
Richard KortsAuthor Commented:

And there is still a large population of people who have bought the Apple myth about "ease of use"?

I have to go to an Apple store?

This can't be that obscure of a problem. I can't be the only one ever to have experienced this.

JohnBusiness Consultant (Owner)Commented:
I can't be the only one ever to have experienced this.

Most people forget their password, not their email address. I don't think Apple will change your email address without you doing it.

That is why I am suggesting the Store approach. They are very good with problems.

... Thinkpads_User

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Exploring SQL Server 2016: Fundamentals

Learn the fundamentals of Microsoft SQL Server, a relational database management system that stores and retrieves data when requested by other software applications.

Eoin OSullivanConsultantCommented:
I assume you know what email address is associated with the AppStore it is just that it is no longer working or you do not have access anymore?  When you do not have the password and no access to the email .. you may as well be anyone trying to gain access to someone else's account.

Apple have tightened security in terms of resetting passwords and emails over the phone after a very well known journalist had their Apple ID reset over the phone by a hacker who impersonated them.  Once they had his Apple ID they were able to access his Twitter, Amazon and other accounts and were able to wreak havoc (and potentially could have spent thousands $$ on his accounts)

Apple devices are famous for "ease of use" but I'm sure that you understand that you wouldn't want it to be easy for someone to easily change the email and password on your account by just filling out some web form.

thinkpads_user is correct.  Calling in person to an Apple Store with some form of ID such as drivers license and utility bill to an Apple Store may be one of the quickest ways to resolve this but before you do that ...

If you have an iPhone or iPad associated with the account and 2-step verification enabled it may be possible to change the ID as long as you have the recovery key stored on iCloud and have at least one device setup to authenticate.
Read more on the Apple 2-step recovery process.
See this page on the recovery options
Sikhumbuzo NtsadaIT AdministrationCommented:
You should be able to create another account, sign-in on the devices and do a backup of your devices locally [PC] and iCloud.
JohnBusiness Consultant (Owner)Commented:
@rkorts - Thanks and I was happy to help.

... Thinkpads_User
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.