Apple App Store Email

Posted on 2013-10-12
Medium Priority
Last Modified: 2013-10-28
I have an iPad (& an iPhone),

The MOST annoying thing about these is the difficulty if you can't remember your password, compounded with another issue. I tried every variation I could think of, all failed.

The "other" issue is that the email the App store has is no longer valid & I can't figure out how to change it. I suspect I can't change it without my password, so sounds like I'm in a catch 22.

Any way out of this?
Question by:Richard Korts
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Expert Comment

ID: 39568672
See if you can contact Apple Support to see if they can help.

Do you live near an Apple Store?  Go there and they will help you.

FWIW, Apple changed their access agreement a while back (within the last 12 months) and that just compounds your difficulties.

Can you do this on your own as you described above?  No way.

... Thinkpads_User

Author Comment

by:Richard Korts
ID: 39568675

And there is still a large population of people who have bought the Apple myth about "ease of use"?

I have to go to an Apple store?

This can't be that obscure of a problem. I can't be the only one ever to have experienced this.

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Accepted Solution

John earned 2000 total points
ID: 39568681
I can't be the only one ever to have experienced this.

Most people forget their password, not their email address. I don't think Apple will change your email address without you doing it.

That is why I am suggesting the Store approach. They are very good with problems.

... Thinkpads_User
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Expert Comment

by:Eoin OSullivan
ID: 39568988
I assume you know what email address is associated with the AppStore it is just that it is no longer working or you do not have access anymore?  When you do not have the password and no access to the email .. you may as well be anyone trying to gain access to someone else's account.

Apple have tightened security in terms of resetting passwords and emails over the phone after a very well known journalist had their Apple ID reset over the phone by a hacker who impersonated them.  Once they had his Apple ID they were able to access his Twitter, Amazon and other accounts and were able to wreak havoc (and potentially could have spent thousands $$ on his accounts)

Apple devices are famous for "ease of use" but I'm sure that you understand that you wouldn't want it to be easy for someone to easily change the email and password on your account by just filling out some web form.

thinkpads_user is correct.  Calling in person to an Apple Store with some form of ID such as drivers license and utility bill to an Apple Store may be one of the quickest ways to resolve this but before you do that ...

If you have an iPhone or iPad associated with the account and 2-step verification enabled it may be possible to change the ID as long as you have the recovery key stored on iCloud and have at least one device setup to authenticate.
Read more on the Apple 2-step recovery process.
See this page on the recovery options
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Expert Comment

by:Sikhumbuzo Ntsada
ID: 39570101
You should be able to create another account, sign-in on the devices and do a backup of your devices locally [PC] and iCloud.
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Expert Comment

ID: 39605785
@rkorts - Thanks and I was happy to help.

... Thinkpads_User

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