missing base service device driver and trouble connecting to a wireless network

Posted on 2013-10-12
Medium Priority
Last Modified: 2013-10-13
Trying to help tenants in my building.  They have an older Toshiba P25 S487; I show manufactured around 2003.

Currently running Windows 7.  I updated the building's internet service and they could no longer get onto the wireless network.  When I search for the networks from the systems tray, the network shows up with a big red 'x' next to it.

The error I get at THIS point is "The capability of your network adapter does not match the requirements of this network".

Tried to fix it but discovered in the process that the Base Service Device Driver was out of date.  Tried to update the driver online and could not find a driver for an OS later than Windows XP.  

THEN, I deleted the "Other Devices" (I THINK that's what it was called) in the Device Driver, so now the Base Service Device driver does not show up at all.

At my wit's end on this one folks.....any help greatly appreciated!

Question by:wendy823
  • 3
LVL 12

Accepted Solution

Sommerblink earned 2000 total points
ID: 39568891
I can't find anything definitive from Toshiba's website, but I'm curious what changes were made to your building's wireless service.

Most likely case is that the wireless card in this ancient computer only supports WEP authentication and maybe WAP, but perhaps not the cipher selected and most likely does not support WAP2.

Best bet would be for the end-user to use a wireless device which has supported drivers. A USB wifi stick costs no more than $50USD and a more recent wifi device will support modern authentication protocols.

Author Comment

ID: 39569300
I upgraded to a faster service with century Link.  When I scan the available connections and compare the old network properties to the new network properties they read the same:
Old network:  Security Type Unsecured]Radio Type 802.11g
New network:  Security Type WPA-PSK Radio Type 802.11g

soooo.....let me go and try to find out how to 'un-secure' this new guest network.  If you can guide me, that would be great.  In the meantime, I'll call century link and check back here later.

Thank you!

Author Comment

ID: 39569310
YEAH!  This worked.  Once I unsecured the guest network, they could get on just fine.  Thank you for bringing this to my attention.


Author Closing Comment

ID: 39569311
one-stop shopping.  thank yoU!

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