Toshiba DOA policy?

I got a Laptop for a user from a wholesaler.

user reports that the DVD doesnt work and before it packed up it swallowed a DVD on him.

Very odd, but perhaps the DVD drive is not in a case?


Do these Toshibas have a bad rep for DVD Drives?

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Emmanuel AdebayoGlobal Windows Infrastructure Engineer - ConsultantCommented:

Toshiba Televisions, Blu-ray-/DVD-Player and Satellite Receiver are covered with at least 1 year European standard warranty, valid from the date of purchase.

You don't need to give trouble yourself about get back to the supplier as it is still on warranty, don't just try do anything as this might void the warranty.


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fcekAuthor Commented:
But DOA usually applies for a few day to 1 month where the Laptop has a serious problem from the get go.

I suppose it varies from Wholesaler to Wholesaler.

Will call them tomorrow.
Emmanuel AdebayoGlobal Windows Infrastructure Engineer - ConsultantCommented:
If it is new, it always comes with one year warranty from the date of purchase.

As you said call the supplier tomorrow.

>>  it swallowed a DVD on him  << you can remove it by inserting a pin in the tiny hole in the front of the drive; see :
fcekAuthor Commented:
Very odd problem, EU found the answer.

Laptop on, hit the eject button.
Power off
Smack the laptop
Disk drops

The is a known problem with these laptop.
Not known to the tech in Toshiba spoke to, but the EU found the fix on the www.

Badly designed dvd / laptop it seems

The laptop can suck the dvd up, by power off and tapping the dvd drops.

Odd I know, go figure.
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