Exchange 2010 SP3 / Outlook 2010

Good Day

I have a user in an Exchange 2010 SP3 environment, accessing his mailbox using outlook 2010 client. Up until last week the user had no issues, the problem is that the user is only seeing emails for the past 7 days. I checked and verified no view filters are applied. The user is also only seeing the same items via OWA.

I want to know if it is possible to check a "mailbox log" file to determine if the user did not delete the items they claim are missing?
LVL 3
Helao MwapangashaData Centre: Server EngineerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

LibranDragonCommented:
Please check the list of bug fixes for Exchange 2010 SP3 RU2 (Rollup 2), as it might address your issue.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Sumit GuptaSystem and Virtualization EngineerCommented:
If necessary, we may enable mailbox audit logging for further checking. The following article would help you a lot.

http://technet.microsoft.com/en-us/library/ff461937.aspx

http://exchangeserverpro.com/exchange-2010-mailbox-audit-logging
0
Nick RhodeIT DirectorCommented:
I think by default if the user deleted and emptied his recycling bin exchange allows up to 14 days to recover items removed from the bin.  Open up outlook > folder tab > Recover Deleted Items.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Applications

From novice to tech pro — start learning today.