• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1343
  • Last Modified:

Citrix Receiver 4.0.1/Win 8 issue

When I have a windows 8 computer outside of my private network I will get the error message below:

"Unable to launch your application. Contact your help desk with the following information:
Cannot connect to the citrix xenapp server. There is no citrix XenApp server configured on the specified address"

If I am on my internal network I do not get an error and apps launch as expected.

When I have a windows 7 computer I don't have any errors in either situation and apps launch as expected.

The version of windows 8 I am testing this on is not the ARM/RT version. The citrix receiver version I have is I am running xenapp 6.5 with webinterface 5.4 and storefront 2.0. All server 2008 R2.
Attached is a print screen of the error message.

Same version of receiver on both win 7 and 8. I also tried a legacy version of receiver 3.4 on the win8 system and had the same result. .
The receiver is configured the same on both systems going to the same WI.
The external access solution is CSG and I also built a second system with just storefront2.0 right now.

Can anyone offer any suggestions as to how this can be resolved?
  • 2
1 Solution
kwoznica732Author Commented:
Just an update. I also seem to have the issue on windows 7 going through the WI but not the receiver. I just did another test to make sure.
kwoznica732Author Commented:
I discovered that the issue was in specifying the access methods in the Secure Access Settings of the Web interface management console. I had a rule for the LAN in which the servers were sitting in and once I removed that rule this issue went away.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now