mybrainhertz
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AVG causing problems in Docuware
I have a file server running Windows Server 2008 r2 with AVG 2011 Business for the antivirus solution. Toshiba Docuware has recently been installed but when logging into Docuware with a Windows account on the server Docuware hangs. If you disable AVG it works fine. I am unable to find anything in the logs from AVG, (I am looking in "Resident Shield Detection") that tells me that it's doing anything to block Docuware. I am not aware of any other relevant logs for AVG.
I have tried disabling the Link Scanner and Online Shield but this had not made any difference. I have added the vendor recommended exceptions into the exceptions list for the resident shield scanner. Also, if you choose a Docuware login as opposed to a Windows login it seems to work fine.
I have worked with both AVG reseller support and Docuware and neither has provided any solutions.
Does anyone know how to determine what AVG is blocking besides looking in the obvious place I mentioned above? Is anyone aware of any known Docuware issues with AVG?
I have tried disabling the Link Scanner and Online Shield but this had not made any difference. I have added the vendor recommended exceptions into the exceptions list for the resident shield scanner. Also, if you choose a Docuware login as opposed to a Windows login it seems to work fine.
I have worked with both AVG reseller support and Docuware and neither has provided any solutions.
Does anyone know how to determine what AVG is blocking besides looking in the obvious place I mentioned above? Is anyone aware of any known Docuware issues with AVG?
Cris Hanna
Can you exclude the docuware folders (program and data) from AVG real time scanning?
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We have already excluded the Docuware directories from real time scanning.
I have taken a look at the debugger for AVG, but I'm not sure how to read the results. I know it sends them into AVG but never received anything back from them. I opened another ticket with their support today and I'm waiting to hear back from them. Thanks for the link on the Docuware logging, I will take a look at that.
If anyone has any info on reading the AVG debugger logs I would appreciate it.
I have taken a look at the debugger for AVG, but I'm not sure how to read the results. I know it sends them into AVG but never received anything back from them. I opened another ticket with their support today and I'm waiting to hear back from them. Thanks for the link on the Docuware logging, I will take a look at that.
If anyone has any info on reading the AVG debugger logs I would appreciate it.
better for support to revert and advice instead, there are more specific tools
http://www.avgsa.co.za/support/general/
http://www.avgsa.co.za/support/general/
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Other user had commented on trying an alternate solution, more specific solution was to upgrade current software.