Adobe error in Browser when adobe is installed

Windows 7 64bit all patches applied
Office 2010 all patches applied.

Working with Chase Online and when I get to the part where I download an Adobe document I get the following Error:

To View this document, make sure that your browser supports plugins and that you have Adobe Reader 6.0.1 or higher installed.  You can download the free reader software from:
http://www.adobe.com

I have Adobe XI Installed.

Steps Taken:

Removal of All Acrobat products.
Re-Installation - Failed.
2) Removal of all products and downgraded to V. 9 Same issue.

Tried IE, Chrome and Firefox

I put all website pages into Tusted sites.

What am I missing?

Cjoego
Joseph SalazarVice President - Senior IT ConsultantAsked:
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Seth SimmonsSr. Systems AdministratorCommented:
does this only happen with chase or all sites that link to a pdf file?
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jcimarronCommented:
cjoego--
In IE Tools|Manage Add-ons|Under Adobe Systems is the Active X control Enabled?
You may have to look at the list offered when you click the dropdown under "Show" to see "All Add-ons".
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Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
Thats It,  I went to the Manage Add-Ons and Adobe is not listed.

Even with All-Add-ons showing.

How Can I manually get Adobe in there?

Cjoego
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jcimarronCommented:
cjoego----
You say "Re-Installation - Failed."
Does that mean you do not have Adobe (I assume Reader) installed?
If yes, that would explain why you do not have the Adobe Reader Add-on.
How do you get it?  You have to install Reader.  
But you seem to say you cannot.  What happens when you try?  Error messages?

If you can I would use System Restore to a date before the problem with Chase Online started.
There may be other things that can be done, but try System Restore first, and if no help, post answers to the questions asked.
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Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
Trying Restore now
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Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
Restore Not available.

Uninstalled Adobe again --> Rebooted

Reinstalled adobe reader--> Rebooted

Still not in the add On section???
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Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
Google Searched how to manually install the Applet and found it Here:

http://www.nr.com/plugin/plugin_install.html

Thank you for  your Guidance

Cjoego
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jcimarronCommented:
cjoego--
Thanks for telling us the solution.  Does this mean the Chase site is using PDF files encrypted by FileOpen rights management software?

http://plugin.fileopen.com/faq.aspx
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