Adobe error in Browser when adobe is installed

Windows 7 64bit all patches applied
Office 2010 all patches applied.

Working with Chase Online and when I get to the part where I download an Adobe document I get the following Error:

To View this document, make sure that your browser supports plugins and that you have Adobe Reader 6.0.1 or higher installed.  You can download the free reader software from:

I have Adobe XI Installed.

Steps Taken:

Removal of All Acrobat products.
Re-Installation - Failed.
2) Removal of all products and downgraded to V. 9 Same issue.

Tried IE, Chrome and Firefox

I put all website pages into Tusted sites.

What am I missing?

Joseph SalazarVice President - Senior IT ConsultantAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Seth SimmonsSr. Systems AdministratorCommented:
does this only happen with chase or all sites that link to a pdf file?
In IE Tools|Manage Add-ons|Under Adobe Systems is the Active X control Enabled?
You may have to look at the list offered when you click the dropdown under "Show" to see "All Add-ons".

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
Thats It,  I went to the Manage Add-Ons and Adobe is not listed.

Even with All-Add-ons showing.

How Can I manually get Adobe in there?

Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

You say "Re-Installation - Failed."
Does that mean you do not have Adobe (I assume Reader) installed?
If yes, that would explain why you do not have the Adobe Reader Add-on.
How do you get it?  You have to install Reader.  
But you seem to say you cannot.  What happens when you try?  Error messages?

If you can I would use System Restore to a date before the problem with Chase Online started.
There may be other things that can be done, but try System Restore first, and if no help, post answers to the questions asked.
Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
Trying Restore now
Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
Restore Not available.

Uninstalled Adobe again --> Rebooted

Reinstalled adobe reader--> Rebooted

Still not in the add On section???
Joseph SalazarVice President - Senior IT ConsultantAuthor Commented:
Google Searched how to manually install the Applet and found it Here:

Thank you for  your Guidance

Thanks for telling us the solution.  Does this mean the Chase site is using PDF files encrypted by FileOpen rights management software?
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.