Adobe error in Browser when adobe is installed
Windows 7 64bit all patches applied
Office 2010 all patches applied.
Working with Chase Online and when I get to the part where I download an Adobe document I get the following Error:
To View this document, make sure that your browser supports plugins and that you have Adobe Reader 6.0.1 or higher installed. You can download the free reader software from:
http://www.adobe.com
I have Adobe XI Installed.
Steps Taken:
Removal of All Acrobat products.
Re-Installation - Failed.
2) Removal of all products and downgraded to V. 9 Same issue.
Tried IE, Chrome and Firefox
I put all website pages into Tusted sites.
What am I missing?
Cjoego
Office 2010 all patches applied.
Working with Chase Online and when I get to the part where I download an Adobe document I get the following Error:
To View this document, make sure that your browser supports plugins and that you have Adobe Reader 6.0.1 or higher installed. You can download the free reader software from:
http://www.adobe.com
I have Adobe XI Installed.
Steps Taken:
Removal of All Acrobat products.
Re-Installation - Failed.
2) Removal of all products and downgraded to V. 9 Same issue.
Tried IE, Chrome and Firefox
I put all website pages into Tusted sites.
What am I missing?
Cjoego
Seth Simmons
does this only happen with chase or all sites that link to a pdf file?
ASKER CERTIFIED SOLUTION
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ASKER
Thats It, I went to the Manage Add-Ons and Adobe is not listed.
Even with All-Add-ons showing.
How Can I manually get Adobe in there?
Cjoego
Even with All-Add-ons showing.
How Can I manually get Adobe in there?
Cjoego
cjoego----
You say "Re-Installation - Failed."
Does that mean you do not have Adobe (I assume Reader) installed?
If yes, that would explain why you do not have the Adobe Reader Add-on.
How do you get it? You have to install Reader.
But you seem to say you cannot. What happens when you try? Error messages?
If you can I would use System Restore to a date before the problem with Chase Online started.
There may be other things that can be done, but try System Restore first, and if no help, post answers to the questions asked.
You say "Re-Installation - Failed."
Does that mean you do not have Adobe (I assume Reader) installed?
If yes, that would explain why you do not have the Adobe Reader Add-on.
How do you get it? You have to install Reader.
But you seem to say you cannot. What happens when you try? Error messages?
If you can I would use System Restore to a date before the problem with Chase Online started.
There may be other things that can be done, but try System Restore first, and if no help, post answers to the questions asked.
ASKER
Trying Restore now
ASKER
Restore Not available.
Uninstalled Adobe again --> Rebooted
Reinstalled adobe reader--> Rebooted
Still not in the add On section???
Uninstalled Adobe again --> Rebooted
Reinstalled adobe reader--> Rebooted
Still not in the add On section???
ASKER
Google Searched how to manually install the Applet and found it Here:
http://www.nr.com/plugin/plugin_install.html
Thank you for your Guidance
Cjoego
http://www.nr.com/plugin/plugin_install.html
Thank you for your Guidance
Cjoego
cjoego--
Thanks for telling us the solution. Does this mean the Chase site is using PDF files encrypted by FileOpen rights management software?
http://plugin.fileopen.com/faq.aspx
Thanks for telling us the solution. Does this mean the Chase site is using PDF files encrypted by FileOpen rights management software?
http://plugin.fileopen.com/faq.aspx