visio 2010 - How to increase the size of vertical swimlane lines (cross functional Flowchart)

I would like to increase the vertical  height of the row as shown in the graphic (Roles).  Currently I cannot even get the double-arrowed pointer to raise or lower any of the lines.
err
brothertruffle880Asked:
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Visio_GuyCommented:
Hi BT,

I'm not sure what that is. I think it is the sort-of sub-heading bar under the Title of a cross-functional (swimlane) diagram.

If that's the case, then, A. Well it's not a swimlane, if that's what you thought :) and, B. You can make it taller like this:

1. Click on the left part of the shape, just to the left of the R in "Roles"
2. Click again. You should now see eight selection handles around a box.
3. Grab the bottom-middle handle and pull down.

The whole row should get taller. You can now have multi-line phase names.
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brothertruffle880Author Commented:
Here is the actual file. The selection handles do not allow me to increase the height.
Why are they gray?
need-larger-row-height.vsd
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Visio_GuyCommented:
Hi BT,

It works if you pull the lower-middle handle. They middle handles are blue and are not locked:
Resize height of swimlane column headers
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brothertruffle880Author Commented:
What causes the handles to be gray and not adjustable?
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Visio_GuyCommented:
They are locked by the developer. There are probably other shapes that depend on that shape not getting wider or changing position. But increasing it's height is OK.
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brothertruffle880Author Commented:
Okay thanks.  That resolves my issue.   I have other questions about the gray handles but I don't want to glom more than my 500 points worth on this thread.  I got scolded by an EE admin for asking too many questions in one thread.
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