Outlook 2010 shuts down when I try to move it
Hello Experts
My system is Windows 7 Pro 64-bit. I am using Office 2010 Pro Plus. I subscribe to Google Apps and use Outlook 2010 (MAPI) for email. When I launch it, I get the Google Sync window and it appears all is well, but all I see is that sync window. If I leave that window open and "re-launch" Outlook I get a blank window entitled "Inbox", but no email. If I right-click and choose "maximize" I can see the inbox but I cannot open any email. I can see the inbox but I cannot choose any other mailboxes, cannot open a new mail, etc. When I choose these things, I get no response. If I try to re-size or move the full-size window, it disappears. I use dual monitors and Outlook always open on the right-hand monitor, but I cannot move it to the left-hand one. When I try, it disappears. It doesn't appear to close, in that if I look on the task bar, the window is there, but I cannot see it unless I maximize. And as I said, I cannot re-size or move it. When I try, it disappears (appears to be minimized).
This was happening about a month ago and I just restarted everything and it worked OK, but I've restarted three times today and still have the same symptoms.
Any ideas?
Thanks
thedslguy
My system is Windows 7 Pro 64-bit. I am using Office 2010 Pro Plus. I subscribe to Google Apps and use Outlook 2010 (MAPI) for email. When I launch it, I get the Google Sync window and it appears all is well, but all I see is that sync window. If I leave that window open and "re-launch" Outlook I get a blank window entitled "Inbox", but no email. If I right-click and choose "maximize" I can see the inbox but I cannot open any email. I can see the inbox but I cannot choose any other mailboxes, cannot open a new mail, etc. When I choose these things, I get no response. If I try to re-size or move the full-size window, it disappears. I use dual monitors and Outlook always open on the right-hand monitor, but I cannot move it to the left-hand one. When I try, it disappears. It doesn't appear to close, in that if I look on the task bar, the window is there, but I cannot see it unless I maximize. And as I said, I cannot re-size or move it. When I try, it disappears (appears to be minimized).
This was happening about a month ago and I just restarted everything and it worked OK, but I've restarted three times today and still have the same symptoms.
Any ideas?
Thanks
thedslguy
Try launching outlook in safe mode by going to DOS, change to the folder where outlook.exe reside and run outlook /safe mode and see if works fine. There might be other Outlook add-ins causing problems. Disable outlook add-ins and SSR if that makes a difference.
ASKER
CorinTack:
Running the repair moved the full window to the #1 monitor, but I still cannot manipulate its size. I am also able to choose a different mailbox, etc.
So it's improved, but still not completely like it should be.
I'm going to try and repair agein and see what happens. I'll let you know.
mnkhawaja:
Safe Mode is next
-tdg
Running the repair moved the full window to the #1 monitor, but I still cannot manipulate its size. I am also able to choose a different mailbox, etc.
So it's improved, but still not completely like it should be.
I'm going to try and repair agein and see what happens. I'll let you know.
mnkhawaja:
Safe Mode is next
-tdg
ASKER
CorinTack:
Running the repair a second time seems to have fixed it. GREAT TIP!!
Thanks
tdg
Running the repair a second time seems to have fixed it. GREAT TIP!!
Thanks
tdg
Good to hear that you got this resolved. I'm glad you were able to do so with a repair, rather than having to uninstall Office, or anything drastic like that.
ASKER
Oops, I was wrong. Although it has moved to teh other monitor, I was only able to re-size it once. Now it behaves the same as before.
Safe Mode is next
Safe Mode is next
ASKER
mnkhawaja:
OK I started it in safe mode and it works fine. So then I went in and removed all the add-ins and tried in regular mode. Still the same.
Any other ideas?
-tdg
OK I started it in safe mode and it works fine. So then I went in and removed all the add-ins and tried in regular mode. Still the same.
Any other ideas?
-tdg
what happens if you create a new profile.
ASKER
mnkhawaja:
I'll try a new profile and let you know
-tdg
I'll try a new profile and let you know
-tdg
ASKER
Well, now I can't even get it to open in safe mode.
Looks like I'll have to reinstall it.
Unless there are objections, I'm going to withdraw the question
Thanks anyway for the suggestions.
tdg
Looks like I'll have to reinstall it.
Unless there are objections, I'm going to withdraw the question
Thanks anyway for the suggestions.
tdg
ASKER
After re-installing, I'm still having the same issues. So I've decided not to close the question yet.
mnkhawaja: I may have misunderstood your question about a new profile. I tried a new profile in Outlook and no change. But then I tried a new profile in Windows and from that profile, Outlook behaves as it should (at least it lets me re-size and move the window).
From what I have seen in other situations, there ins't really a way to repair a profile. So I think this means I need to use a different profile and move all my stuff to t he other one.
Any thoughts?
tdg
mnkhawaja: I may have misunderstood your question about a new profile. I tried a new profile in Outlook and no change. But then I tried a new profile in Windows and from that profile, Outlook behaves as it should (at least it lets me re-size and move the window).
From what I have seen in other situations, there ins't really a way to repair a profile. So I think this means I need to use a different profile and move all my stuff to t he other one.
Any thoughts?
tdg
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ASKER
mnkhawaja
Yeah, I'm working on that. Crappy deal, but it does appear that is what I have to do.
You get the points.
Thanks
tdg
Yeah, I'm working on that. Crappy deal, but it does appear that is what I have to do.
You get the points.
Thanks
tdg
It sounds like there's something wrong with the installation of Outlook, and a repair might help you.