Outlook 2010 shuts down when I try to move it

Hello Experts

My system is Windows 7 Pro 64-bit.  I am using Office 2010 Pro Plus.  I subscribe to Google Apps and use Outlook 2010 (MAPI) for email.  When I launch it, I get the Google Sync window and it appears all is well, but all I see is that sync window.  If I leave that window open and "re-launch" Outlook I get a blank window entitled "Inbox", but no email.  If I right-click and choose "maximize" I can see the inbox but I cannot open any email.  I can see the inbox but I cannot choose any other mailboxes, cannot open a new mail, etc.  When I choose these things, I get no response.  If  I try to re-size or move the full-size window, it disappears.  I use dual monitors and Outlook always open on the right-hand monitor, but I cannot move it to the left-hand one.  When I try, it disappears.  It doesn't appear to close, in that if I look on the task bar, the window is there, but I cannot see it unless I maximize.  And as I said, I cannot re-size or move it.  When I try, it disappears (appears to be minimized).

This was happening about a month ago and I just restarted everything and it worked OK, but I've restarted three times today and still have the same symptoms.

Any ideas?

Thanks

thedslguy
LVL 1
thedslguyComputer and Network ConsultantAsked:
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CorinTackNetwork EngineerCommented:
Have you tried to run a repair on Microsoft Office through the control panel's Programs and Features?

It sounds like there's something wrong with the installation of Outlook, and a repair might help you.
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Mohammed KhawajaManager - Infrastructure:  Information TechnologyCommented:
Try launching outlook in safe mode by going to DOS, change to the folder where outlook.exe reside and run outlook /safe mode and see if works fine.  There might be other Outlook add-ins causing problems.  Disable outlook add-ins and SSR if that makes a difference.
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thedslguyComputer and Network ConsultantAuthor Commented:
CorinTack:

Running the repair moved the full window to the #1 monitor, but I still cannot manipulate its size.  I am also able to choose a different mailbox, etc.

So it's improved, but still not completely like it should be.

I'm going to try and repair agein and see what happens.  I'll let you know.

mnkhawaja:

Safe Mode is next

-tdg
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thedslguyComputer and Network ConsultantAuthor Commented:
CorinTack:

Running the repair a second time seems to have fixed it.  GREAT TIP!!

Thanks

tdg
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CorinTackNetwork EngineerCommented:
Good to hear that you got this resolved. I'm glad you were able to do so with a repair, rather than having to uninstall Office, or anything drastic like that.
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thedslguyComputer and Network ConsultantAuthor Commented:
Oops, I was wrong.  Although it has moved to teh other monitor, I was only able to re-size it once.  Now it behaves the same as before.

Safe Mode is next
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thedslguyComputer and Network ConsultantAuthor Commented:
mnkhawaja:

OK I started it in safe mode and it works fine.  So then I went in and removed all the add-ins and tried in regular mode.  Still the same.

Any other ideas?

-tdg
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Mohammed KhawajaManager - Infrastructure:  Information TechnologyCommented:
what happens if you create a new profile.
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thedslguyComputer and Network ConsultantAuthor Commented:
mnkhawaja:

I'll try a new profile and let you know

-tdg
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thedslguyComputer and Network ConsultantAuthor Commented:
Well, now I can't even get it to open in safe mode.

Looks like I'll have to reinstall it.

Unless there are objections, I'm going to withdraw the question

Thanks anyway for the suggestions.

tdg
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thedslguyComputer and Network ConsultantAuthor Commented:
After re-installing, I'm still having the same issues.  So I've decided not to close the question yet.

mnkhawaja:  I may have misunderstood your question about a new profile.  I tried a new profile in Outlook and no change.  But then I tried a new profile in Windows and from that profile, Outlook behaves as it should (at least it lets me re-size and move the window).

From what I have seen in other situations, there ins't really a way to repair a profile.  So I think this means I need to use a different profile and move all my stuff to t he other one.

Any thoughts?

tdg
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Mohammed KhawajaManager - Infrastructure:  Information TechnologyCommented:
It seems like the issue is with your Windows profile.  I suggest you copy all your documents, etc. to a different drive or folder and then recreate your profile (logon as local administrator and delete your domain profile).
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thedslguyComputer and Network ConsultantAuthor Commented:
mnkhawaja

Yeah, I'm working on that.  Crappy deal, but it does appear that is what I have to do.

You get the points.

Thanks

tdg
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