Windows 8 Incompatibiity Problem

I have a client running my software on Windows 8.  The client gets an Access error message, which I don't get on my machine.  I tried to install an update which included the runtime and SP1 (in case that was the problem).

The update package was created SagKey's deployment wizard.

Windows would not run the install exe.  It said there were incompatibility issues.  I ran the Compatibility Troubleshooter which said that it applied Windows Compatibility mode Windows XP (Service Pack 3).  

The previous version of a few days before, installed OK.

Screenshot attached.

Can you help?  

Thanks in advance.
Capture2.JPG
Clive BeatonAccess DeveloperAsked:
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JohnBusiness Consultant (Owner)Commented:
If compatibility has to go back that far, the product may simply not be compatible. Using the compatibility wizard is no guarantee a legacy program will install.

What does the software manufacturer's support site say about Windows 8 compatibility?

I had to upgrade most of my software for Windows 8 versions.

... Thinkpads_User
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Clive BeatonAccess DeveloperAuthor Commented:
Thanks for your quick reply.

I am the developer of the software.  (Access 2010 on Win 7 SP1).

What sort of upgrades did you have to do and did you have to keep separate version for earlier versions for Windows?

Thanks heaps.
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JohnBusiness Consultant (Owner)Commented:
I have VMware Workstation V10 installed on my Windows 8 Host.

For the Windows 8, everything is new (Office 2013, Adobe, NCP (VPN), QuickBooks and so on.

Then I have Windows 7, Vista, and Windows XP (and older) virtual machines. I have older versions of Office and Adobe on the older systems and if I need to run legacy software, I generally will run it on an XP machine.

There are a couple of underlying reasons here:

1. My Windows 8 laptop and my Windows 7 desktop are 64-bit machines. That is a hurdle for some software.

2. My Windows XP Virtual Machine is a 32-bit machine. That permits legacy software to install.

3. Virtual machines keeps software versions separate very nicely.

... Thinkpads_User
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JohnBusiness Consultant (Owner)Commented:
By the way, if your client is not tied to Windows 8, then Windows 7 Pro 64-bit comes with XP Mode free from Microsoft. Legacy software (including some DOS software) can run in XP Mode.

Microsoft discontinued XP Mode with Windows 8. I heard there were some hacks, but I never tried them.

I do have clients with Windows 7 Pro 64-bit, and legacy software running in XP Mode.

... Thinkpads_User
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Clive BeatonAccess DeveloperAuthor Commented:
Thanks for that, but installing a virtual machine on client computers is not an option.  I have  600 users, most of whom will buy a computer sometime soon, and of course it will be Windows 8.

The problem is that it would install (and run) on Windows 8 a few days ago, but now it won't install.

Do you know how or what to do to the access database to run on Windows 8?

Thanks in advance.
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Gustav BrockCIOCommented:
Perhaps the installer tries to overwrite some files. Win8 can be quite picky about that.
Did you try to first uninstall, then reinstall?

That said, I recall SageKey as a quite expensive product so why not address this whole issue to their support?

/gustav
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JohnBusiness Consultant (Owner)Commented:
I have  600 users, most of whom will buy a computer sometime soon, and of course it will be Windows 8.

Then the application needs to be made Windows 8 compatible, and you need to contact Sage to find out if they will support Windows 8 and when.

In the meantime, Windows 7 may be an option in the near term.

.... Thinkpads_User
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Clive BeatonAccess DeveloperAuthor Commented:
Thanks to both of you.  I'll get back to you real soon.
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Clive BeatonAccess DeveloperAuthor Commented:
Thanks.
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Gustav BrockCIOCommented:
You are welcome!

/gustav
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