Serious problems Win 7 update Oct 2013

Please can someone help.

We applied the Windows 7 updates October 10th onwards. My Win 7 professional x64 installed it, no problems. My son's win 7 home installed after several hangs and re-boots.

Our other machine on Win 7 Pro x32 has almost been rendered unusable. During the update install, it stalled on update 15 of 26, we left it for 12 hrs to see if it would resolve itself.

Then had to shut down, on re-start it would not complete loading desktop, hanging with everything looking right, but, loading circle showing when cursor moved to taskbar and a total stall if the mouse was clicked. Over the day we tried 3 re-boots.

Next day it started saying it was completing the other updates and then said 100% complete. Since then it will neither complete a shutdown, nor complete a desktop loading, stalling in both cases.

In safemode (with networking) I managed to run system restore to take it before the first update, which was the earliest restore point. Since then I have run scannow which says all ok. Despite many reboots, it remains unable to either complete desktop load or shutdown, both stalling.

Yesterday it did complete a desktop load and I could open Outlook ok and open websites, both very slow to load. Now it will not complete a shutdown as before stalling with the usual "shutting down" screen.

I suspected the problem is connected to Skype. When I did get the good startup, I removed Skype, but, it stalled at the end of removal. An Avast update also stalled at end its install. On next re-start, Skype was still there.

This link below acknowledges the problem for other people describing their Oct 2013 update problem, with an acceptance of the issue from Msoft who say no solution yet. I find it strange that no other websearch return is found for the issue.

http://news.softpedia.com/news/Microsoft-Confirms-KB2862330-Windows-7-Update-Problems-390567.shtml

Regards Jonathan
nextensoAsked:
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ded9Commented:
Boot the system in safe mode and do clean boot.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.



Ded9
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jcimarronCommented:
nextenso--
Run a System Restore to a time before you installed the latest Updates.
When you reinstall the updates do not install KB2862330. Wait for a fix.
There is a workaround, but it is pretty complicated.
http://support.microsoft.com/kb/2894518
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nextensoAuthor Commented:
Thank you ded9 and jcimarron, I will try both this evening and note back tomorrow.

Regards Jonathan
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nextensoAuthor Commented:
Re the msoft link, I had read that before and was hoping that I could avoid that. As you say, it is fairly involved. I think the re-boot I had to do after a 12hour stall partly caused the stack sequence disruption.

As noted, I did do the restore to the day before the first update was applied, the earliest available, which also stalled, then said it was completed on re-boot. Then the probs carried on.

After many re-boots today we have got a full load of desktop, but not shut down. Every time a programme is opened for first time it stalls. On re-boot, the programme will open and function.

It seems as it it can not find files where expected and has to search to find them. Would a de-frag help or complicate the issue at present ????

Rgds
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jcimarronCommented:
nextenso--When you cannot solve a situation after the many tries you made, I would suggest a Repair Install.  It should not affect your personal data or installed programs, but you will have to install all Windows Updates for your version of Win 7. They will be offered through Windows Update.  And you will probably revert to IE8 which you can easily update to IE9 or 10.
http://www.sevenforums.com/tutorials/3413-repair-install.html
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nextensoAuthor Commented:
Thanks jcimarron, seem to have gone backwards since last night, it now keeps stalling requiring re-boot when using interactive websites such as on-line banking. They were ok during yesterday.

I agree, a repair re-install is the quickest and most reliable solution. What stopped me from this is Windows will, as you say, do a bulk update. From the last time I did this, it was not possible to distinguish which individual updates were actioned.

As certain October update numbers have a known problem where it is advised to avoid their install till Msoft resolve, how do I stop those KB numbers returning me to the same problem

Rgds
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nextensoAuthor Commented:
Problem. I can't find any way to get a full load of desktop. Windows either won't see the disk in the drive, or when it does offering the setup.exe, on clicking that, it will not proceed.

The disk activity light slows down to a regular flash every 1 sec for routine background activity and shows no sign to processing the windows disk (Win7 with SP1 - not a slipstream one) that was used to install Windows on that machine.

The repair re-install instructions you linked to says that the process MUST be done inside a admin login of the Win 7 system to be repaired.

Is there any alternative to a complete overwrite re-install ????

The instruction also say this repair install can not be done in Safe Mode which now seems to be all I can get to work. XP Pro had a safe mode with logging option to see which driver load caused a problem. Is there an equivalent somewhere in Win 7 ???

Rgds
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ded9Commented:
Boot in safe mode and then create a new user account. Restart in normal mode with your new user account. Also make sure the system is in clean boot mode.

Try repair installation from new user account.
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jcimarronCommented:
nextenso-- I cannot remember, have you tried a Startup Repair from System Recovery?
http://windows.microsoft.com/is-is/windows/what-are-system-recovery-options#what-are-system-recovery-options=windows-7

But if that also does not help and if ded9's suggestion also does not help, I think you are heading for a Clean Install.
http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html
Can you backup personal data first?

P.S.  For the future you can pick which Windows Updates to install by clicking the line "X important updates available" in the Windows Update window.  On the list you can check or uncheck the boxes to the left of the Updates offered and revert to the Windows Update window to install only those checked.  All this assumes you set Windows Updates to NOT automatically download and install Updates.  I have set Windows Updates to notify me of Updates but NOT download or install.
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nextensoAuthor Commented:
Thanks, will try that tonight
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nextensoAuthor Commented:
Looks more and more like only one direction to go. Windows can see the content of the Win 7 CD, but, can not action setup. The installer will not work.

Trying a DVD with images, Windows can not open files that it can see with Explorer.

So, creating a repair disc won't work either.

Looking at event viewer, there are numerous entries saying one thin or another can not be started because the content catalogue index is corrupt.

Is there a way to regenerate the catalogue ???

Rgds
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jcimarronCommented:
nextenso--
This may be a solution to content catalogue index
 (see the official fix, but also the comment from Shoe if you run Soluto)
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/how-to-i-fix-error-41801-content-index-catalog-is/d3ab14d2-d123-4a09-8400-48946b562c9a

You do not need a repair disk to access System Recovery.  
And you do not need to insert your Win 7 CD and "action setup".

From the link I gave earlier did you read the section
"To open the System Recovery Options menu on your computer" ?
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nextensoAuthor Commented:
Many thanks for your help ded9 and jcimarron.  I hate not resolving a problem, but, looking at other error logs, there is too much corruption caused by the update and then applying a system restore point - an unholy mess.

I have tried all suggestions made, but, Windows either stalls or simply ignores a command as if it was not made. I have to admit that in the time taken I could have done a re-install and reloaded programs - which is what most of other people reporting affected, have done.

So, one last question, although all user data and Outlook pst on that machine is in any case on an external drive, I have also taken a system image using the Win 7 utility.

If I applied that image to restore after Win 7 re-install, will it apply back some of the corruption - I do not know if it takes an image of the Registry - which has undoubtedly been corrupted.

I will award points split according to the helpful advice given.

Rgds
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jcimarronCommented:
nextenso--
"If I applied that image to restore after Win 7 re-install, will it apply back some of the corruption "
That depends when you created the image.  If before the problems, then probably not.
Nothing to lose.
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nextensoAuthor Commented:
No real solution was possible, the corruption caused by defective Msoft Win 7 update KB**62330 which should be avoided till Msoft resolves.

The advice given does give links to good resources for resolving associated problems
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jcimarronCommented:
nextenso--Glad to have helped.
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