HTML links in e-mail are breaking at the client end into aref and telephone number

We send a link in an e-mail to our clients.  Most of the time it is no problem at all but occasionally we get a problem with the link being broken at the client end.

Here is a classic link

http://disney.org/?i=3156463999

We clearly define it as an HTML atag in our e-mail

We are finding that the link splits into a atag and a phone number for everything after the "=" sign.  It does not happen for all clients, and not even for clients in the same company with the same e-mail server.

We are not sure but we think that if the end User is using a forwarder to a web based e-mail or has a Voice feature turned on then this is what is causing it.

Any ideas as to cause and solution would be most welcome :)

Thanks
Chris_RyanAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
Are they viewing it on a smart phone? or desktop?  Which browser?

When you are generating the link, it might help to make sure there is no white space too.  Check if you have option A or B here.  In some cases, I find getting rid of white space prevents what you are experiencing.
<a href="http://disney.org/?i=3156463999">http://disney.org/?i=3156463999</a>
<a href="http://disney.org/?i=3156463999"> http://disney.org/?i=3156463999 </a>
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
unknown_routineCommented:
On server  links are case-sensitive. Even if they work  on your local computer, but they may not work  on  your server.
0
Kim WalkerWeb Programmer/TechnicianCommented:
Many email clients "linkify" telephone numbers. Anything that looks like a telephone number it will make a link. If the content of your a tag is the same as your href value, the 10-digit number will be "linkfied" inside your link, effectively turning it into two links. However, in this case I would expect the first half of the link to still work correctly. Using your example above, I would make the content something different from your url like:
<a href="http://disney.org/?i=3156463999">Disney</a>

Open in new window

If you're sending text-only emails, you may actually have to change the number value of the link to a non-10-digit number. You would also want to avoid 11-digit numbers that begin with a 1.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
HTML

From novice to tech pro — start learning today.