Shared Mail Best Practice

Windows SBS 2008 and Exchange 2007. Clients use Outlook 2010.

Jan & Betty both work part time and share the same responsibilities. Jan works Monday, Tuesday and Wednesday. Betty works Thursday, Friday and Saturday. What's the best way for Jan and Betty to share email and contact details?

I have setup an email distribution group named Secretary. If mail is sent to both and receive a copy of the mail. If Jan responds to the mail how will Betty know this and not spend her time responding to the same mail?
Gary SamuelsPlant ManagerAsked:
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Cliff GaliherCommented:
You want a basic CRM to track communications at that point. There are a few open-source ones like SugarCRM, some inexpensive options like the Outlook add-on Business Contact Manager.

And from there, if you find you want more features, you can step up to more full featured CRM products.

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Cris HannaSr IT Support EngineerCommented:
I wouldn't have given them each their own mailbox, rather create one AD account, each logs in with that account on the days they work.  when outlook is opened you tell if the email has been replied to, forwarded, etc.  And if you wanted to the replies or forwarded email message check sent items
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