Can't view Free/Busy Information

One of our users is trying to view another person's Calendar Free/Busy Time.  It comes back with no information.  She's running Outlook 2007.  The server environment is Exchange 2007 SP1 Rollup 10 on Windows 2003 R2 servers.

There is a registry entry that worked for some people but not for this user.

Refers to adding a registry entry to HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Calendar.  Add DWORD UseLegacyFB and set it to 1.  You'll have to close and restart Outlook.

Even this is not working for her.  I tried opening her Outlook profile from Web Access and using the Scheduling Assistant, but again I was not able to view the calendar information.  I then installed Outlook 2013 on a different client and tried to view the calendar with my profile but saw no information.

Any suggestions?
johnm2595Asked:
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XCONBLRCommented:
is she able to set the OOF on her mailbox? if no, it is a autodiscover issue.

Try to browse the EWS URL returned by test email auto configure.
After providing username and password, check if you see blank screen - Blank screen is expected.

If you are telling that even OWA did not work, there is some problem not related to EWS as OWA does not use EWS to check FB.

Is she trying for a local user in the same AD site or a remote user in another forest / another AD site (Availability address space?)?
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johnm2595Author Commented:
It's a user on the same local domain.  

What are the acronyms OOF and EWS?
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XCONBLRCommented:
OOF = Out of facility, also called as out of office.
EWS = Exchange Web Services

apologies for using acronyms.
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johnm2595Author Commented:
She is able to set Out of Office.

I used the Test E-mail AutoConfiguration tool with only Use Autodiscover checked and it worked.  

Using the InternalNLBBypassUrl and InternalUrl worked fine.

Using the ExternalURL brought up "Internet Explorer cannot display the page".

I ran a query from our ISA server (just in case) but no information was returned.

What's the next step?
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Simon Butler (Sembee)ConsultantCommented:
I wouldn't even do any troubleshooting until the server was up to date.
Exchange 2007 SP1 isn't even supported any longer. You need to get it on to Exchange 2007 SP3 with the latest rollup.

Where did that registry entry come from? I have never needed to use that to get the free/busy information to work correctly. Is the workstation fully patched?

Can anyone see the information for this user.
Can the original user see the information from another user?

Simon.
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johnm2595Author Commented:
The only way to see this user's info is to use the registry entry.  The original user can see Free and Busy time for herself and others.
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Simon Butler (Sembee)ConsultantCommented:
That shouldn't be required.
As I wrote above, I have never had to use a registry entry to deal with free/busy.

You need to be clear on who is involved?
Is it just user A who cannot view the content of user B?
Or can user A not view anyone.
Or can no one view User b?

Simon.
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johnm2595Author Commented:
No one can view the Free/Busy time of User A without the registry entry.

User A can view her's and anyone else's Free Busy Time.

User B is just one of the people who reported the issue.
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Simon Butler (Sembee)ConsultantCommented:
Can everyone else view all other users free/busy information?

Simon.
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johnm2595Author Commented:
Yes, everyone else can view everyone else's Free/Busy information.
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Simon Butler (Sembee)ConsultantCommented:
That means it is an account specific issue. The registry key was a stopgap, it shouldn't be required. Was this a migration from a previous version of Exchange? Was this user migrated?

Basically I don't think the user is publishing their free busy information correctly.

Start by checking that Permission inheritance is enabled on the account in ADUC. If not, enable it.

Another option you should try is moving the mailbox from one database to another, which will often resolve a lot of odd issues with mailbox specific issues.

Simon.
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johnm2595Author Commented:
I believe this user was migrated from Exchange 5.5 into Exchange 2007.  (It was before I worked here).

How do I verify that Permission Inheritance is enabled on the user account in AD?

A side note, I moved the mailbox of the user people are having trouble seeing (USER A).

Since then I (USER C) am able to see her Free/Busy time without the registry entry.

However, (USER B) still can't see (USER A)'s Free/Busy time.  So I moved (USER B)'s mailbox to the same Mailbox Database as (USER A), but she still can't see the Free/Busy time.
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Simon Butler (Sembee)ConsultantCommented:
Simple go in to ADUC, look at the Security options, then ensure the option for allow permission inheritance is enabled.

Did you move User A? That is the one you need to move, because that is the one with the problem.

Simon.
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johnm2595Author Commented:
User A does have the option "Include inheritable permissions from this object's parent" checked.  I did move the mailbox for User A.
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johnm2595Author Commented:
Moving the mailbox to a different mailbox database fixed the issue.
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