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Hosted Exchange and Sage by ACT

Hi,

Not sure if anyone can help here.

I have a client that uses ACT 2011 Premium and they have Hosted Exchange, some client machines have Outlook 2007 and others with 2010.

The Outlook 2007 is causing a problem when sending an email (see the attached error) 2010 works ok.

The problem happens when we have the ACT address book attached to outlook to record emails - we can't even send emails to anyone, even internally without the error popping up.

Sage has asks us to upgrade to SP1 but before I do this I want to see if anyone has had this problem.

before we moved this client to hosted exchange everything worked fine, that's the strange thing.

thanks
R

jrhelgeson

Outlook 2007, it looks like a problem with your NK2 files. Delete those out from Outlook, and you'll be fine.

1. For Outlook 2003/2007 with Windows 2000, Windows XP, or Windows Server 2003:

The location of the nk2 file is C:\Documents and Settings\[User Profile]\Application Data\Microsoft\Outlook
The name of the NK2 file is identical to the Outlook profile name, with .nk2 extension.

2. For Outlook 2003/2007 with Windows Vista, Windows 7, or Windows server 2008:

The location of the nk2 file is C:\Users\[User Profile]\AppData\Roaming\Microsoft\Outlook
The name of the NK2 file is identical to the Outlook profile name, with .nk2 extension. Outlook 2010 doesn't use .NK2 files, it uses autocomplete. For the record, if you want to clear out the Autocomplete: From within Outlook, click File -> Options-> Mail -> Empty Auto-Complete List.

ryank85

ASKER

Hi

thanks for your reply

I have just tried this and I still get the same error.

thanks

jrhelgeson

Is it Office 2007 32bit or 64bit?

ryank85

ASKER

Hi,

they are all running 32bit, ACT doesn't work with 64bit i have been told

thanks

Mike Lazarus

There was an issue with Act! 2010 that got fixed with a Hotfix:
http://kb.swiftpage.com/app/answers/detail/a_id/27159

I haven't seen a similar listing for Act! 2011, but if the issue was resolved so late with 2010 (SP1 + HF4), it would seem likely.

There were a number of Outlook related fixes post Service Pack 1:
http://kb.swiftpage.com/app/answers/detail/a_id/27440

ryank85

ASKER

I'll try these thanks

ryank85

ASKER

we had to update all the machines to SP1 ACT

Mike Lazarus

SP1 ... and I'd also make sure you add HF4 for SP1

ryank85

ASKER

Yes done that also. Thanks

Mike Lazarus

How's it going since updating?

ryank85

ASKER

Everything seems fine and outlook works ok - we are upgrading to V16 this week as 2013 doesn't work with V13 of ACT

Ryan

ASKER CERTIFIED SOLUTION

ryank85

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ryank85

ASKER

resolved by act support

zeromeg

Looking at moving exchange for a company with two offices to hosted exchange. They use act now. Any issues?

Any providers that you know that host both?

ryank85

ASKER

we use hosted exchange via Giacom, that works fine and no issues with the ACT my client has installed.

Our act is support by a company called DMC Software

R