Why would cause a network printer show 'offline'

Posted on 2013-10-16
Medium Priority
Last Modified: 2013-10-16
One of our offces is reporting that their networked color printer is showing offline and they can't print to it.  It is connected to a win2008 print server.  I remotely connected to the print server and it also shows the printer as 'offline' and it had a couple jobs stuck in the queue which I cleared, but the printer remains 'offline'.  I restarted the print spooler- still offline.
Does this mean there is something physically wrong with the printer (we have had no issues with it lately that I am aware of..)   What are some thinkgs to check?   Thanks!
Question by:snyperj
LVL 15

Expert Comment

by:Ess Kay
ID: 39577142
possibly someone kicked the wires out. lost connection
LVL 22

Expert Comment

by:Ivano Viola
ID: 39577178
Most times this occurs when the printer goes on standby/sleep mode (apart from losing network connectivity).

LVL 14

Accepted Solution

Michael Dyer earned 2000 total points
ID: 39577179
Try pinging it and see if you get a response.  Most printers today have a web interface - you can type the web address in a browser and see if it comes up.  If not, it's probably a physical problem that you need to address onsite.
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Expert Comment

ID: 39577180
You can try to ping the i.p. address and ask to someone check the cable.

Author Comment

ID: 39577194
I am able to ping it?

Author Closing Comment

ID: 39577218
Web interface was the key.  It was in sleep mode and I was able to get it back to 'ready'.  Thanks

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