One of our offces is reporting that their networked color printer is showing offline and they can't print to it. It is connected to a win2008 print server. I remotely connected to the print server and it also shows the printer as 'offline' and it had a couple jobs stuck in the queue which I cleared, but the printer remains 'offline'. I restarted the print spooler- still offline.
Does this mean there is something physically wrong with the printer (we have had no issues with it lately that I am aware of..) What are some thinkgs to check? Thanks!