Can't make the slim Samsung laptop work with an extrenal monitor

Hello,

This is for a Samsung ATIV Book 9 Lite (NP15S3G-K01US),

I have purchased this machine for a high-end executive of the company I work for and we do not use Windows 8, so I was forced to downgrade this machine to Windows 7 so it would be compatible with our network.

The machine is working great and the Executive is very anxious to receive it. However, the biggest problem that I have had is that I am unable to correctly connect any external monitor to the device.

I have purchased a third part USB-to-VGA cable and while the machine DID detect the device, it said that there was a problem. I tried to run the actual software that came from the manufacturer (j5) and it said there was an error with the WDDM on the graphics card. I looked at the graphics card via Hardware ID and I found that it is a Raedon HD 8500 which IS Windows 7 compatible.

I next tried the official Samsung micro HDMI-to-VGA adapter and nothing has happened. The computer does not recognize the device and nothing new is appearing in the Device Manager.

Please help....
IMG-2063.JPG
IMG-2064.JPG
ItaliabellaAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

evandrotexJr Network AdministratorCommented:
What happens when you press winkey + P (the shortcut for multiple displays)?

Did you install the AMD´s, SAMSUMG or Windows driver?

I believe that Samsung´s micro HDMI-to-VGA does not recognize as a new hardware and maybe is a video card´s driver problem.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ItaliabellaAuthor Commented:
Yes, to all...what is your recommendation now please ?
0
ItaliabellaAuthor Commented:
it was the video card drivers corrupted...thank you for the clue...
0
evandrotexJr Network AdministratorCommented:
Sorry for reply too late. But I´m happy that worked.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.