Can't make the slim Samsung laptop work with an extrenal monitor


This is for a Samsung ATIV Book 9 Lite (NP15S3G-K01US),

I have purchased this machine for a high-end executive of the company I work for and we do not use Windows 8, so I was forced to downgrade this machine to Windows 7 so it would be compatible with our network.

The machine is working great and the Executive is very anxious to receive it. However, the biggest problem that I have had is that I am unable to correctly connect any external monitor to the device.

I have purchased a third part USB-to-VGA cable and while the machine DID detect the device, it said that there was a problem. I tried to run the actual software that came from the manufacturer (j5) and it said there was an error with the WDDM on the graphics card. I looked at the graphics card via Hardware ID and I found that it is a Raedon HD 8500 which IS Windows 7 compatible.

I next tried the official Samsung micro HDMI-to-VGA adapter and nothing has happened. The computer does not recognize the device and nothing new is appearing in the Device Manager.

Please help....
Who is Participating?
evandrotexConnect With a Mentor Jr Network AdministratorCommented:
What happens when you press winkey + P (the shortcut for multiple displays)?

Did you install the AMD´s, SAMSUMG or Windows driver?

I believe that Samsung´s micro HDMI-to-VGA does not recognize as a new hardware and maybe is a video card´s driver problem.
ItaliabellaAuthor Commented:
Yes, to all...what is your recommendation now please ?
ItaliabellaAuthor Commented:
it was the video card drivers corrupted...thank you for the clue...
evandrotexJr Network AdministratorCommented:
Sorry for reply too late. But I´m happy that worked.
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