Client called me with a problem where she couldn't open a whole stack of PDFs on the server.
Adobe Reader could not open 'Filename.pdf' because it is either not a supported file type or because the file has ben damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
First thought was corrupt file. But then I noticed it spanned across multiple directories on the server.
Second thought was bad version of Adobe. Removed, reloaded. Still not fixed.
Possibly thought someone changed file extensions and I've been told that that's out of the question.
PDFs generated from the office scanner are ok. However select PDFs just don't open. I'm testing a 'bad' one on my computer and it's not working here either.
We're running Adobe reader XI. Online PDF repairers don't work and I've tried a couple of other readers.
These PDFs worked around a week ago. The bulk of the ones that don't open originated from an accounting program however there are others that didn't come from the accounting app.
Any suggestions? Out of ideas.