Exchange is blocking incoming AOL Messages (421 4.3.2 System not accepting network messages)

Posted on 2013-10-17
Medium Priority
Last Modified: 2013-10-21
Hi there,

We're having trouble receiving a client's email messages that are being sent from AOL Mail to our Exchange server. AOL Postmaster replies with a rejection email listing our mail server and the following error: "421 4.3.2 System not accepting network messages (in reply to end of DATA command)" We've white-listed our address through our firewall but the message still can't come through. We're able to send outbound messages to the AOL account but not inbound. Error message below:

From: Mail Delivery System <MAILER-DAEMON@AOL.com>
Sent: Wed, Oct 16, 2013 2:40 pm
Subject: Undelivered Mail Returned to Sender


Your e-mail is being returned to you because there was a problem with its
delivery. The reason your mail is being returned to you is listed in the
section labeled: "----- The delivery status notification errors -----".

The line beginning with "Diagnostic-Code:" describes the specific reason
your e-mail could not be delivered.  The following lines contains the
RFC822 header of the original email message.

Please direct further questions regarding this message to your e-mail

--AOL Postmaster

----- The delivery status notification errors -----

<XXXXXXX@aatel.com>: host mail.XXXX.com[XXX.XXX.XXX.XXX] said: 421 4.3.2
    System not accepting network messages (in reply to end of DATA command)

Anyone run into this or know the problem?

Question by:Zoldy2000
LVL 63

Accepted Solution

Simon Butler (Sembee) earned 2000 total points
ID: 39579814
The NDR is not an Exchange NDR.
Do you have something between Exchange and the internet that is scanning the SMTP traffic? If so then that is the cause of the problems. Ideally firewalls etc shouldn't be scanning SMTP traffic, they rarely make a good job of it.


Author Closing Comment

ID: 39587633
Thanks, that thought led us to the problem.

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