I have an Exchange 2010 Standard installation for our company. We have an external customer for whom we provide some "Help Desk" services. I have set up a group mailbox in Exchange for the agents so that email requests will come to a single point. The idea is that they check the mailbox at their appointed times for messages. For some reason this is too difficult for them. Is there a way to set up that account so that when a message comes in that it blasts an SMS to their cell phones? I thought about unified messaging, but it seems that the solution is overkill for just one mailbox and it does not really seem to do what I want which is sms notification to a pool of phones when a message come in to a specific mailbox.