couldn't update to windows 8.1

hp laptop 17", windows 8 professional.

Went to the windows store and downloaded the update for windows 8 which was just released and got this message.

Couldn't update to windows 8.1   0x8007004-0x-4000d  restored computer to pervious version.
GeorgeidpAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

strivoliCommented:
Is your Windows 8 Professional original?
0
GeorgeidpAuthor Commented:
yes it was preloaded by hp on the computer.  We also have the windows 8 pro disk.
0
strivoliCommented:
Does the Windows Application and/or System Log (run eventvwr) list any useful entries?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Exploring ASP.NET Core: Fundamentals

Learn to build web apps and services, IoT apps, and mobile backends by covering the fundamentals of ASP.NET Core and  exploring the core foundations for app libraries.

aadihCommented:
What type of license you have? Retail or Volume [changed from retail later (by any chance)]?
0
GeorgeidpAuthor Commented:
retail, one pc single user from HP.
0
strivoliCommented:
I don't know if this detail is important to aadih but if it came preloaded on the PC it shouldn't be retail (usually boxed bought in a computer shop) but OEM (usually unboxed and included with a new PC).
0
GeorgeidpAuthor Commented:
We ordered it from HP.  It also came with two sets of disk.  One for windows 7Pro, and one for Windows 8 Pro.  The disk were packed in the box with the new PC.

All the HPs we bought here the disk came with them.  It also has a backup partition in case you have to re-install the OS.

What is  AADIH?  Never had a problem with upgrading any of the HP computers we have here.
All are windows 7 Pro.  This particular one is a 17" laptop with windows 8 Pro.  Its our first windows 8 computer we have.

Thanks

George
0
strivoliCommented:
AADIH is the 2nd Expert helping you.
0
aadihCommented:
< Deleted >

A open mind is as refreshing as cool breeze. :-)
0
aadihCommented:
Not the same error, but similar in a writeup here. No solution or workaround yet, but its cause, perhaps:

http://news.softpedia.com/news/Couldn-t-Update-to-Windows-8-1-0xC1900101-0x40017-392807.shtml >
0
GeorgeidpAuthor Commented:
the error I had is:


windows 8.1 could not be installed.  your operating  system was restored to a previous version.  0x80070004-0x-4000d.

it say it could not update to 8.1 and was restored to pervious version.  All updates are up to date on the computer.

Thanks
0
MrCompensationCommented:
I have also experienced this same issue. should be able to grab event viewer logs tonight.
0
GeorgeidpAuthor Commented:
sorry for the delay, was on vacation.

the system came preloaded with windows 8 pro, 64 bit.

we tried everything and still wont load.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Legacy OS

From novice to tech pro — start learning today.