Georgeidp
asked on
couldn't update to windows 8.1
hp laptop 17", windows 8 professional.
Went to the windows store and downloaded the update for windows 8 which was just released and got this message.
Couldn't update to windows 8.1 0x8007004-0x-4000d restored computer to pervious version.
Went to the windows store and downloaded the update for windows 8 which was just released and got this message.
Couldn't update to windows 8.1 0x8007004-0x-4000d restored computer to pervious version.
strivoli
Is your Windows 8 Professional original?
ASKER
yes it was preloaded by hp on the computer. We also have the windows 8 pro disk.
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ASKER
retail, one pc single user from HP.
I don't know if this detail is important to aadih but if it came preloaded on the PC it shouldn't be retail (usually boxed bought in a computer shop) but OEM (usually unboxed and included with a new PC).
ASKER
We ordered it from HP. It also came with two sets of disk. One for windows 7Pro, and one for Windows 8 Pro. The disk were packed in the box with the new PC.
All the HPs we bought here the disk came with them. It also has a backup partition in case you have to re-install the OS.
What is AADIH? Never had a problem with upgrading any of the HP computers we have here.
All are windows 7 Pro. This particular one is a 17" laptop with windows 8 Pro. Its our first windows 8 computer we have.
Thanks
George
All the HPs we bought here the disk came with them. It also has a backup partition in case you have to re-install the OS.
What is AADIH? Never had a problem with upgrading any of the HP computers we have here.
All are windows 7 Pro. This particular one is a 17" laptop with windows 8 Pro. Its our first windows 8 computer we have.
Thanks
George
AADIH is the 2nd Expert helping you.
< Deleted >
A open mind is as refreshing as cool breeze. :-)
A open mind is as refreshing as cool breeze. :-)
Not the same error, but similar in a writeup here. No solution or workaround yet, but its cause, perhaps:
< http://news.softpedia.com/news/Couldn-t-Update-to-Windows-8-1-0xC1900101-0x40017-392807.shtml >
< http://news.softpedia.com/news/Couldn-t-Update-to-Windows-8-1-0xC1900101-0x40017-392807.shtml >
ASKER
the error I had is:
windows 8.1 could not be installed. your operating system was restored to a previous version. 0x80070004-0x-4000d.
it say it could not update to 8.1 and was restored to pervious version. All updates are up to date on the computer.
Thanks
windows 8.1 could not be installed. your operating system was restored to a previous version. 0x80070004-0x-4000d.
it say it could not update to 8.1 and was restored to pervious version. All updates are up to date on the computer.
Thanks
I have also experienced this same issue. should be able to grab event viewer logs tonight.
ASKER
sorry for the delay, was on vacation.
the system came preloaded with windows 8 pro, 64 bit.
we tried everything and still wont load.
the system came preloaded with windows 8 pro, 64 bit.
we tried everything and still wont load.