Install Canon MX920 on MS 2008 R2 Print Server

I am having issues adding the Canon MX922 printer to my print server.
I can add it, I can add the port, I can ping it, I then load the .inf drivers and all looks normal.
However, it will not print a test page. The printer has a LAN connection to the Print Server and there are no connectivity issues. I had to break out the drivers from the auto zip packaged for the auto run package. I can't find anything on adding this canon to the print server only process utilizing the autorun installation features.
Connections are solid, port is designated, other printers working perfect, and I am frustrated with lack of Canon support. So, any help would be greatly appreciated.

Kry
kryanCAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

strivoliCommented:
Please remove the printer from the server. Disconnect the LAN cable from the printer and use a USB connection. Add the USB connected printer. Try the test page. Does it print?
0
kryanCAuthor Commented:
Yes, it prints when I use the USB and install disc.
0
strivoliCommented:
OK. Can't you use the USB connected printer instead of the LAN connected printer?
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

kryanCAuthor Commented:
I need this on the print server not a share machine. So I am not sure what you are getting at.
0
kryanCAuthor Commented:
Update, actually the printer is wireless like the other four HPs (that work). SSID is good and everything else is still good but can't print test page.
I know this is a curve it was for me too after a long discussion with an employee. But it should still work like the HP printers.

Kry
0
strivoliCommented:
I understand. I asked you to connect your printer TO the print server (W2008R2) using an USB cable. It was implicit to connect TO the print server.
Perhaps you did the test connecting the printer TO a client (such as W7).
Question: did you succeed connecting to a server or to a client?

If it was to a server: this is the solution.
If it was to a client: move the printer close to the server and try printing using an USB cable.
0
north_Commented:
Why not just set a static IP on the printer and allow the clients to connect to it directly?
That is the most efficient and easy way to accomplish this. The print server doesn't seem like a necessary device for this setup. If the print server goes down, then no one could print to that printer.
0
kryanCAuthor Commented:
That is what I have said for the past three hours. Not sure why the push back. I think they really want a centralized location but I too think it's silly. I can't get a good reason why they aren't using LAN when it sits in a room with cabled machines.
Thanks and I will continue to state the case for local setting.
But if anyone has an idea it is welcome.

kry
0
kryanCAuthor Commented:
Strivoli-
Thanks, I had to use a client. Will try to use usb local then RDP into the VM Server and see if I can get it to read the local USB. Will let you know.
0
north_Commented:
Please tell them they don't know what they're talking about, nor do they understand how to efficiently and correctly use their hardware if they are adamant about using a printer server for a printer that has a built in NIC.
0
strivoliCommented:
Server connected printers don't require Administrative privileges when a user adds the printer to his/her client. Users aren't (usually) part of the local Administrators group.
Server connected printers can be monitored (for example: pages printed per user).
These are only 2 simple reasons why server connected printers win over client connected printers.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
north_Commented:
If the server goes down, the printer doesn't work. That is a major downfall.
0
strivoliCommented:
If the server goes down the non working printer is the minor issue:
a. The server probably isn't serving only 1 printer but is running several services (print/file/dns/.../???).
b. The server is already serving other printers.
0
north_Commented:
Which is even worse. I'm not saying this setup cannot work or shouldn't. I'm just saying you need to plan ahead for future failures. You shouldn't lose all ability to work if the server goes does.
0
strivoliCommented:
I don't want to start a never-ending discussion.
I explained my reasons, you explained yours. The AUTHOR will choose.
0
kryanCAuthor Commented:
Thank you both for the input. Here is where we are at. Both of the HP 4540 wireless printer work perfect. The Canon MX922 continues to fail. They are all on the same network going through the same wireless router and configured SSID etc. the same.
Trying to find what port this thing uses 515, 9000 & 9100 ? Not sure what to do next.
Have read there are various issues with these printer but can't believe a simple printer is causing this much pain. I feel like I took a million steps back.

kry
0
strivoliCommented:
You got it working with USB connected to a client. Now, connect via wireless and change client's printer port: unselect the USB and select the IP address associated to the printer.
Is the client able to print?
0
north_Commented:
So what you're saying is that having the client connected to the printer via IP address is a good idea?
Unless of course you have a large amount of clients that need to connect to the printer all at once.
If you connect the printer with the software from Canon, it will give you access to all of the functionality of the MFP.
0
kryanCAuthor Commented:
Still nothing. The printer isn't even discovered when I try to manually install on a client machine and use autodetect during TCP/IP configuration for Add Printer. This really makes me think there is something blocking it on the network. Ideas?
0
north_Commented:
If we could rollback for a minute, how do you have the printer connected to the network?
0
kryanCAuthor Commented:
The printer is wireless. LAN is disabled on the printer and only wireless allowed. The wireless router is any/any and the two HPs are set the same and function properly.
Local client machines have manually added the printer, created proper TCP/IP standard, load the correct drivers, and print fails. Note: they can ping it and web interface into setting.
All of this is the same for the Print Server.
Canon tech even verified the settings and did not have a solution other that suggest checking ports. Verified with network we are open Any/Any through for testing and still fail to print.
0
kryanCAuthor Commented:
Well we are dumping the Canon and getting another HP. Not a great fix but good enough. Thank you to everyone for trying to help I deeply appreciate it.

Kry
0
kryanCAuthor Commented:
I selected my own because it was the final end state for resolution.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.