IP KVM for remote support

Posted on 2013-10-17
Medium Priority
Last Modified: 2014-01-14
I've used IP KVM's for servers, but I am looking to use one for remote support for PCs and Macs. We have some remote offices that need attention and sometimes we need to get to the BIOS or other start up screens.

So I'm curious about providing the remote office with a single channel IP KVM that they could plug into PC's (and ideally Macs) so we could remote in and work on the systems in a pinch.

Does anyone know of a small IP KVM that may be well suited for such a thing?
Question by:willp2
LVL 17

Accepted Solution

Justin Ellenbecker earned 668 total points
ID: 39580647
Raritan makes one that is designed for single servers but should work just as well on a PC. The model is a: Dominion KX II-101 V2

Here is a link to the product page with the full details. http://www.raritan.com/products/kvm-over-ip/kx-ii-101/
LVL 56

Assisted Solution

andyalder earned 668 total points
ID: 39580727

Author Comment

ID: 39580743
Thanks for the pointers. I am aware that there are many of them. I am hoping to get some recommendations based on this type of use.

Based on specs and some reviews the Lantronix Spider seems like a good option so far.
LVL 15

Assisted Solution

by:Skyler Kincaid
Skyler Kincaid earned 664 total points
ID: 39613355
What kind of MACs are you going to be doing this on? MACs don't really have BIOS settings so an RMM tool like LogMeIn or some kind of VNC application would be better for those. The only time I have done any kind of BIOS like boot on the MACs I personally own and the ones we support is for doing OS installations.

That would make your selection much easier by ruling out the MACs.

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