I need help with choosing between two different IP telephony solution:
We are a Microsoft shop and are also subscribed to office 365. We need a new phone system for our location around the world.
We have brought it down to 2 possible solutions:
1- Lync Server 2013
2- Avaya IP office 500
There are some pros and cons to both these solutions
Lync 2013: Fully integrable with our environment
Lync 2013: No need to purchase any soft phones
Lync 2013: Out of box IM, Conferencing, Content sharing,
Lync 2013: No need for licenses as we already have them through office 365.
Avaya: Proven technology,
Avaya: extra work to be done for full integration
Avaya: Less expensive support
Avaya: No conferencing, IM, or content sharing
My main question to you guys I guess is:
"Is lync 2013 a technology on which I could rely for my phone system"? Comparing it with Avaya, would it be wise to go with Lync 2013?
I appreciate your input, any real world experience would be even more great.