USB 3.0 not working after Windows 8.1. update

mruff
mruff used Ask the Experts™
on
Dear Experts,
I've updated windows to 8.1. after the update my USB 3.0 devices stopped working.
I tried:
1.In Device Manager removed all USB devices, restarted, Windows automatically installed all the drivers, did not solve the issue
2. Troubleshoot Hardware and devices. This recognised the problem but did not solve it, please see also screen shots

  > Operating System : Windows 8.1 Pro Professional

    >> General Information
         Architecture : 64-bit (AMD64)

    >> Installation parameters
         First installation : 17 Oktober 2013
         Layout Type : English (United Kingdom)
         ANSI Code Page : 1252
         OEM Code Page : 850


  > Mainboard : ASUSTeK COMPUTER INC. P8Z77-V PRO/THUNDERBOLT

  > Chipset : Intel Ivy Bridge

  > Processor : Intel Core i7 3770S @ 3100 MHz

  > Physical Memory : 16384  MB (4 x 4096 DDR3-SDRAM )

  > USB Bus : Yes

    >> Device Information
         Device : 7 Series/C216 Chipset Family USB XHCI Controller
         Version : 3.0
         Interface : USB 3.0
         Frequency : 600  MB/s

    >> Device Information
         Device : 7 Series/C216 Chipset Family USB EHCI Controller #2
         Version : 2.0
         Interface : EHCI
         Frequency : 60  MB/s

    >> Device Information
         Device : 7 Series/C216 Chipset Family USB EHCI Controller #1
         Version : 2.0
         Interface : EHCI
         Frequency : 60  MB/s

    >> Device Information
         Device : Renesas µPD720202 USB 3.0 Host Controller
         Version : 3.0
         Interface : USB 3.0
         Frequency : 600  MB/s

    >> Device Information
         Device : ASM1042 USB 3.0 XHCI Controller
         Version : 3.0
         Interface : USB 3.0
         Frequency : 600  MB/s

  > Port installed : Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D

    >> General Information
         Type : Universal Serial Bus (USB)
         Manufacturer : Intel  (ASUSTeK Computer)
         Revision : 04
         USB Version : 2.00
         Number of ports : 2

    >> USB Port 1
         USB Version : 2.00
         Product ID : VEN_8087, DEV_0024, PRT_01
         Device : Integrated Rate Matching Hub
         Max. Packet Size : 64 bytes
         Type : Hub
         Number of ports : 6

    >> USB Port 1 - Hub Port 1
         Status : No Device

    >> USB Port 1 - Hub Port 2
         Status : No Device

    >> USB Port 1 - Hub Port 3
         Status : No Device

    >> USB Port 1 - Hub Port 4
         Status : No Device

    >> USB Port 1 - Hub Port 5
         USB Version : 2.00
         Product ID : VEN_0409, DEV_005A, PRT_01
         Device : Belkin USB V2.0 4-Port Hub
         Max. Packet Size : 64 bytes
         Type : Hub
         Number of ports : 4

    >> USB Port 5 - Hub Port 1
         Product : 0872FCA7
         USB Version : 2.00
         Product ID : VEN_046D, DEV_08CC, PRT_01
         Device : Logitech Mic (Orbit/Sphere MP)
         Max. Packet Size : 64 bytes
         Open Pipes : 1
         LowSpeed : No

    >> USB Port 5 - Hub Port 2
         Status : No Device

    >> USB Port 5 - Hub Port 3
         Manufacturer : Western Digital
         Product : My Passport 0748
         USB Version : 2.10
         Product ID : VEN_1058, DEV_0748, PRT_00
         Class : Storage
         Max. Packet Size : 64 bytes
         Max. Power : 500 mA
         Open Pipes : 2
         Transfer Type : Bulk
         LowSpeed : No
         Endpoint : In
         Transfert : Bulk
         Max. Packet Size : 512
         Endpoint : Out
         Transfert : Bulk
         Max. Packet Size : 512

    >> USB Port 5 - Hub Port 4
         Status : No Device

    >> USB Port 5 - Hub Port 6
         Manufacturer : Logitech
         Product : USB Receiver
         USB Version : 1.10
         Product ID : VEN_046D, DEV_C517, PRT_00
         Device : Logitech HID-Compliant Keyboard
         Class : Human Interface
         Max. Packet Size : 8 bytes
         Max. Power : 98 mA
         Open Pipes : 2
         LowSpeed : Yes
         Endpoint : In
         Transfert : Interrupt
         Max. Packet Size : 8
         Endpoint : In
         Transfert : Interrupt
         Max. Packet Size : 8

    >> USB Port 5 - Hub Port 2
         Status : No Device

    >> USB Port 1
         USB Version : 2.00
         Product ID : VEN_8087, DEV_0024, PRT_01
         Device : Integrated Rate Matching Hub
         Max. Packet Size : 64 bytes
         Type : Hub
         Number of ports : 8

    >> USB Port 1 - Hub Port 1
         Status : No Device

    >> USB Port 1 - Hub Port 2
         Status : No Device

    >> USB Port 1 - Hub Port 3
         Status : No Device

    >> USB Port 1 - Hub Port 4
         Status : No Device

    >> USB Port 1 - Hub Port 5
         Status : No Device

    >> USB Port 1 - Hub Port 6
         Status : No Device

    >> USB Port 1 - Hub Port 7
         Status : No Device

    >> USB Port 1 - Hub Port 8
         Status : No Device

    >> USB Port 1 - Hub Port 2
         Status : No Device
HWandDevices2.jpg
HWandDevices1.jpg
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Top Expert 2013

Commented:
try a system restore to a point BEFORE the update; or uninstall the update

Author

Commented:
seems not to be possible there is no system restore point BEFORE the update to 8.1
Top Expert 2013

Commented:
then try the second suggestion: "or uninstall the update "

Author

Commented:
that is not possible, the only way is to reinstall windows 8 which I do not want to do under any cirucumstances
Commented:
after installing all my mainboard drivers usb 3.0 is now working again!

Commented:
You need driver for windows 8.

Author

Commented:
solved the issue myself

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