mruff
asked on
USB 3.0 not working after Windows 8.1. update
Dear Experts,
I've updated windows to 8.1. after the update my USB 3.0 devices stopped working.
I tried:
1.In Device Manager removed all USB devices, restarted, Windows automatically installed all the drivers, did not solve the issue
2. Troubleshoot Hardware and devices. This recognised the problem but did not solve it, please see also screen shots
> Operating System : Windows 8.1 Pro Professional
>> General Information
Architecture : 64-bit (AMD64)
>> Installation parameters
First installation : 17 Oktober 2013
Layout Type : English (United Kingdom)
ANSI Code Page : 1252
OEM Code Page : 850
> Mainboard : ASUSTeK COMPUTER INC. P8Z77-V PRO/THUNDERBOLT
> Chipset : Intel Ivy Bridge
> Processor : Intel Core i7 3770S @ 3100 MHz
> Physical Memory : 16384 MB (4 x 4096 DDR3-SDRAM )
> USB Bus : Yes
>> Device Information
Device : 7 Series/C216 Chipset Family USB XHCI Controller
Version : 3.0
Interface : USB 3.0
Frequency : 600 MB/s
>> Device Information
Device : 7 Series/C216 Chipset Family USB EHCI Controller #2
Version : 2.0
Interface : EHCI
Frequency : 60 MB/s
>> Device Information
Device : 7 Series/C216 Chipset Family USB EHCI Controller #1
Version : 2.0
Interface : EHCI
Frequency : 60 MB/s
>> Device Information
Device : Renesas µPD720202 USB 3.0 Host Controller
Version : 3.0
Interface : USB 3.0
Frequency : 600 MB/s
>> Device Information
Device : ASM1042 USB 3.0 XHCI Controller
Version : 3.0
Interface : USB 3.0
Frequency : 600 MB/s
> Port installed : Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
>> General Information
Type : Universal Serial Bus (USB)
Manufacturer : Intel (ASUSTeK Computer)
Revision : 04
USB Version : 2.00
Number of ports : 2
>> USB Port 1
USB Version : 2.00
Product ID : VEN_8087, DEV_0024, PRT_01
Device : Integrated Rate Matching Hub
Max. Packet Size : 64 bytes
Type : Hub
Number of ports : 6
>> USB Port 1 - Hub Port 1
Status : No Device
>> USB Port 1 - Hub Port 2
Status : No Device
>> USB Port 1 - Hub Port 3
Status : No Device
>> USB Port 1 - Hub Port 4
Status : No Device
>> USB Port 1 - Hub Port 5
USB Version : 2.00
Product ID : VEN_0409, DEV_005A, PRT_01
Device : Belkin USB V2.0 4-Port Hub
Max. Packet Size : 64 bytes
Type : Hub
Number of ports : 4
>> USB Port 5 - Hub Port 1
Product : 0872FCA7
USB Version : 2.00
Product ID : VEN_046D, DEV_08CC, PRT_01
Device : Logitech Mic (Orbit/Sphere MP)
Max. Packet Size : 64 bytes
Open Pipes : 1
LowSpeed : No
>> USB Port 5 - Hub Port 2
Status : No Device
>> USB Port 5 - Hub Port 3
Manufacturer : Western Digital
Product : My Passport 0748
USB Version : 2.10
Product ID : VEN_1058, DEV_0748, PRT_00
Class : Storage
Max. Packet Size : 64 bytes
Max. Power : 500 mA
Open Pipes : 2
Transfer Type : Bulk
LowSpeed : No
Endpoint : In
Transfert : Bulk
Max. Packet Size : 512
Endpoint : Out
Transfert : Bulk
Max. Packet Size : 512
>> USB Port 5 - Hub Port 4
Status : No Device
>> USB Port 5 - Hub Port 6
Manufacturer : Logitech
Product : USB Receiver
USB Version : 1.10
Product ID : VEN_046D, DEV_C517, PRT_00
Device : Logitech HID-Compliant Keyboard
Class : Human Interface
Max. Packet Size : 8 bytes
Max. Power : 98 mA
Open Pipes : 2
LowSpeed : Yes
Endpoint : In
Transfert : Interrupt
Max. Packet Size : 8
Endpoint : In
Transfert : Interrupt
Max. Packet Size : 8
>> USB Port 5 - Hub Port 2
Status : No Device
>> USB Port 1
USB Version : 2.00
Product ID : VEN_8087, DEV_0024, PRT_01
Device : Integrated Rate Matching Hub
Max. Packet Size : 64 bytes
Type : Hub
Number of ports : 8
>> USB Port 1 - Hub Port 1
Status : No Device
>> USB Port 1 - Hub Port 2
Status : No Device
>> USB Port 1 - Hub Port 3
Status : No Device
>> USB Port 1 - Hub Port 4
Status : No Device
>> USB Port 1 - Hub Port 5
Status : No Device
>> USB Port 1 - Hub Port 6
Status : No Device
>> USB Port 1 - Hub Port 7
Status : No Device
>> USB Port 1 - Hub Port 8
Status : No Device
>> USB Port 1 - Hub Port 2
Status : No Device
HWandDevices2.jpg
HWandDevices1.jpg
I've updated windows to 8.1. after the update my USB 3.0 devices stopped working.
I tried:
1.In Device Manager removed all USB devices, restarted, Windows automatically installed all the drivers, did not solve the issue
2. Troubleshoot Hardware and devices. This recognised the problem but did not solve it, please see also screen shots
> Operating System : Windows 8.1 Pro Professional
>> General Information
Architecture : 64-bit (AMD64)
>> Installation parameters
First installation : 17 Oktober 2013
Layout Type : English (United Kingdom)
ANSI Code Page : 1252
OEM Code Page : 850
> Mainboard : ASUSTeK COMPUTER INC. P8Z77-V PRO/THUNDERBOLT
> Chipset : Intel Ivy Bridge
> Processor : Intel Core i7 3770S @ 3100 MHz
> Physical Memory : 16384 MB (4 x 4096 DDR3-SDRAM )
> USB Bus : Yes
>> Device Information
Device : 7 Series/C216 Chipset Family USB XHCI Controller
Version : 3.0
Interface : USB 3.0
Frequency : 600 MB/s
>> Device Information
Device : 7 Series/C216 Chipset Family USB EHCI Controller #2
Version : 2.0
Interface : EHCI
Frequency : 60 MB/s
>> Device Information
Device : 7 Series/C216 Chipset Family USB EHCI Controller #1
Version : 2.0
Interface : EHCI
Frequency : 60 MB/s
>> Device Information
Device : Renesas µPD720202 USB 3.0 Host Controller
Version : 3.0
Interface : USB 3.0
Frequency : 600 MB/s
>> Device Information
Device : ASM1042 USB 3.0 XHCI Controller
Version : 3.0
Interface : USB 3.0
Frequency : 600 MB/s
> Port installed : Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
>> General Information
Type : Universal Serial Bus (USB)
Manufacturer : Intel (ASUSTeK Computer)
Revision : 04
USB Version : 2.00
Number of ports : 2
>> USB Port 1
USB Version : 2.00
Product ID : VEN_8087, DEV_0024, PRT_01
Device : Integrated Rate Matching Hub
Max. Packet Size : 64 bytes
Type : Hub
Number of ports : 6
>> USB Port 1 - Hub Port 1
Status : No Device
>> USB Port 1 - Hub Port 2
Status : No Device
>> USB Port 1 - Hub Port 3
Status : No Device
>> USB Port 1 - Hub Port 4
Status : No Device
>> USB Port 1 - Hub Port 5
USB Version : 2.00
Product ID : VEN_0409, DEV_005A, PRT_01
Device : Belkin USB V2.0 4-Port Hub
Max. Packet Size : 64 bytes
Type : Hub
Number of ports : 4
>> USB Port 5 - Hub Port 1
Product : 0872FCA7
USB Version : 2.00
Product ID : VEN_046D, DEV_08CC, PRT_01
Device : Logitech Mic (Orbit/Sphere MP)
Max. Packet Size : 64 bytes
Open Pipes : 1
LowSpeed : No
>> USB Port 5 - Hub Port 2
Status : No Device
>> USB Port 5 - Hub Port 3
Manufacturer : Western Digital
Product : My Passport 0748
USB Version : 2.10
Product ID : VEN_1058, DEV_0748, PRT_00
Class : Storage
Max. Packet Size : 64 bytes
Max. Power : 500 mA
Open Pipes : 2
Transfer Type : Bulk
LowSpeed : No
Endpoint : In
Transfert : Bulk
Max. Packet Size : 512
Endpoint : Out
Transfert : Bulk
Max. Packet Size : 512
>> USB Port 5 - Hub Port 4
Status : No Device
>> USB Port 5 - Hub Port 6
Manufacturer : Logitech
Product : USB Receiver
USB Version : 1.10
Product ID : VEN_046D, DEV_C517, PRT_00
Device : Logitech HID-Compliant Keyboard
Class : Human Interface
Max. Packet Size : 8 bytes
Max. Power : 98 mA
Open Pipes : 2
LowSpeed : Yes
Endpoint : In
Transfert : Interrupt
Max. Packet Size : 8
Endpoint : In
Transfert : Interrupt
Max. Packet Size : 8
>> USB Port 5 - Hub Port 2
Status : No Device
>> USB Port 1
USB Version : 2.00
Product ID : VEN_8087, DEV_0024, PRT_01
Device : Integrated Rate Matching Hub
Max. Packet Size : 64 bytes
Type : Hub
Number of ports : 8
>> USB Port 1 - Hub Port 1
Status : No Device
>> USB Port 1 - Hub Port 2
Status : No Device
>> USB Port 1 - Hub Port 3
Status : No Device
>> USB Port 1 - Hub Port 4
Status : No Device
>> USB Port 1 - Hub Port 5
Status : No Device
>> USB Port 1 - Hub Port 6
Status : No Device
>> USB Port 1 - Hub Port 7
Status : No Device
>> USB Port 1 - Hub Port 8
Status : No Device
>> USB Port 1 - Hub Port 2
Status : No Device
HWandDevices2.jpg
HWandDevices1.jpg
nobus
try a system restore to a point BEFORE the update; or uninstall the update
ASKER
seems not to be possible there is no system restore point BEFORE the update to 8.1
then try the second suggestion: "or uninstall the update "
ASKER
that is not possible, the only way is to reinstall windows 8 which I do not want to do under any cirucumstances
ASKER CERTIFIED SOLUTION
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You need driver for windows 8.
ASKER
solved the issue myself