iPhone 5 Exchange policy issues

We have recently moved over to Smart phones from Blackberry devices in out business.  All seems ok, particularly now we have deployed a mobile device policy through Exchange!

However, we seem to have a problem with the policy.  The main use of the policy at the moment is to disable internet tethering on devices to avoid high data costs.  Whilst this works perfectly on Android and Windows phone devices, whilst it at first seemed to work OK on ios 6, people can now enable internet tethering on ios 7 regardless of the policy being active!

Has anyone else seen this issue?  I can't seem to find anything about it online anywhere...and some people are currently running up European data bills!  Whilst we can manually disable them through the network provider, it would be much better if we could enforce locally instead.
Amaze_ITAsked:
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Alan HardistyCo-OwnerCommented:
Did you change the policy after the policy had been added to the device and is your policy set with a Refresh Interval or not (which is the default and shouldn't be)?

If you don't have a refresh interval set, the devices will pick up the initial policy on 1st connection and then any changes you make to the policy will never be picked up unless the Exchange Account is removed from the device and re-added.

Alan
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Amaze_ITAuthor Commented:
Hi

I think some were added after the exchange accounts had been added.  But when i tested on mine and applied a new policy, it picked it up because I could no longer do tethering?  Our policies are configured to update very 2 hours.

Is there not any way to force the policy to devices that have been set up before the policy?  we have over 120 devices to reconfigure otherwise....!

Ian
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Alan HardistyCo-OwnerCommented:
You can't force the policy to update on devices that picked up the policy without the refresh interval I'm afraid (at least not that I'm aware of).

You might be able to disable Activesync for those users and then when they ring to complain, you get them to delete and re-add their accounts and pick up the new policy.

This is one of those stupid default settings that bites you on the arse - along with the Power Save on the NIC settings set by default which drops network connections when you have files open!!

Sorry

Alan
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Amaze_ITAuthor Commented:
how marvellous....!  Thanks for your replies!

And yes - all too well aware of the power save on Nics....! :)

Ian
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