Removing Advertisements and Pop-ups

I am having problems with advertisements and popups that are activated some kind of way whenever I use Mozilla Firefox as well as Internet Explorer. When I try to close them they open other web pages automatically. I am currently using Microsoft Windows XP Professional. See attachment for a visual on the problem. Please advise.
popUps.pptx
Big__AlAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

COBOLdinosaurCommented:
Well it sounds like you were sloppy with security or AV options and you are not very selective in the sites you go to so you have been infected with some form of malware.

So start by using the free download here:
http://www.malwarebytes.org/

Run it and see if you still have a problem.  You should probably also then download and run ccleaner here: http://www.piriform.com/

Then make sure you have proper AV installed to avoid future problems.

Cd&
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
jcimarronCommented:
Big__Al --
When you are free of malware, consider using your HOSTS file to block undesirable sites.
http://www.mvps.org/winhelp2002/hosts.htm

Note that link offers a HOSTS.zip file which will allow you to populate the HOSTS file with many known undesirable sites.  And you can also add sites that you have determined should be blocked using the procedure described on the above link.
0
Big__AlAuthor Commented:
I am unable to download the malwarebytes even after disabling Norton 360.
0
Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

nobusCommented:
download it on a working PC, to an USB stick - then copy mabam over for install (you can also rename it - if you have problems)
i suggest to run a scan from a botable cd first :
http://majorgeeks.com/Kaspersky_Rescue_Disk_d6501.html            KASPERSKY   CD      
http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline     OFFLINE DEFENDER
then run  these:
http://www.malwarebytes.org/mbam.php                         MBAM
http://majorgeeks.com/RogueKiller_d6983.html                  Roguekiller



for adware removal :  http://www.lavasoft.com/
0
Big__AlAuthor Commented:
I am not sure on how to scan from a bootable disk? Please advise.
0
nobusCommented:
the first step is to make the bootable CD
then at reboot - it will boot from the CD - if not change the BIOS boot priority to CD
now just follow the screens
0
Big__AlAuthor Commented:
The program causing the problem was a plug-in in Firefox. I disabled the plug-in.
0
Big__AlAuthor Commented:
OK to close.
0
jcimarronCommented:
Big__Al--Glad to have helped.
0
Big__AlAuthor Commented:
All comments were good. Gave me additional tools to use in the future.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Applications

From novice to tech pro — start learning today.