Outlook continues to prompt for credentials after your domain password changes

lwright
lwright used Ask the Experts™
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Users are getting popups asking for password. Used KB #2762344  for Windows 7 clients but XP does not have the Credential Manager.
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Nick RhodeIT Director
Top Expert 2013

Commented:
you can type in the run command:  control userpasswords2

look for managed passwords

Author

Commented:
Works on windows 7 but not a response in windows XP.
Nick RhodeIT Director
Top Expert 2013

Commented:
That is where xp stores saved passwords.

Start > Run > type: control userpasswords2 > Advanced Tab > Manage Passwords
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Commented:
once you find them what do you do?
I have seen this prompt happen when the password change did not get replicated to the Exchange server. When that happened to me, I logged into OWA, got prompted for the password change, and changed it there.
IT Director
Top Expert 2013
Commented:
If there are saved passwords in there delete them for they are old passwords etc.  Exchange syncs with active directory and uses the credentials you signed in on.  If there is a saved password from the past stuck in there, it will prompt for credentials because its a bad password.  So remove those saved passwords.

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