Posted on 2013-10-18
Medium Priority
Last Modified: 2013-10-29
Completed a Clean Install of Windows 7 Pro (64) on a laptop (Name: PC-2). Everything appears to be functioning; but, under "DEVICES & PRINTERS" there are 2 issues:
[1] an Icon of the laptop (PC-2) is displayed with a troubleshooting triangle. Upon investigating, there is an eject button which seems to refer to the DVD on the laptop. I don't know what is going on here?!
[2] There is an unknown icon displaying "keyboard_filter_01 (AFAIK) which has to do with HP products. To my knowledge, there are absolutely NO products from HP on this laptop. I have no idea where this is coming from or how to get rid of this.

Please! Help me find out "What is this?" and a way to resolve this (remove the 2 icons)?!
I appreciate your help!  Thank You.  GadgetDude
Question by:GadgetDude
LVL 22

Expert Comment

by:Nick Rhode
ID: 39583698
That keyboard filter could be due to not having the driver or software installed for your keyboard hotkeys etc, did you plug in an hp keyboard at one point?

As for the PC is it needing a disc in the drive to write something?  What is the specific message when using troubleshoot.

Expert Comment

ID: 39583704
According to what you described and the screenshot. POssibly you have a keylogger installed on your machine whether you know or not. Exclamation mark on the PC icon usually refers to driver/s that needs to be installed. If you go to device manager you will see the same icon on some device/s. You said this is a clean installation.
Q1: Does your installation media was original or downloaded from somewhere possibly not safe?
Q2: After Windows 7 installation complete and see the desktop, did you install the drivers?

Accepted Solution

ZamZ0 earned 1500 total points
ID: 39583719
The keyboard filter also happens to non HP PCs.

Problem Solved by uninstalling keyboard and ticking delete software from device manager under keyboards then restarting.

Can you give more info on the PC_2? What does it say in the status bar if you click the icon once? What does the balloon say if you just hover over the icon? Right click/properties?

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