MacBook Pro OS 10.7.5 (with Windows 7 Parallels Desktop) failure to reboot

Hi: My MacBook Pro (with Windows 7 Parallels Desktop) has been operating witout problems for several years.  However, after downloading and installing the Kaspersky Anti-virus application included with the Mac OS, the system crashed, with the requisite message notation to reboot.  I had previously downloaded and installed the Kaspersky Internet Security application, also included with the MacBookPro, apparently successfully.  On attempting to reboot, the process proceeded only to the point of the Apple logo and the rotating circle being displayed, and seemingly freezing thereafter.  That process was repeated, after awaiting five minutes with no apparent activity, via a hard power-down and power-up (after about one minute) via the power switch.  The result was the same.  The process was repeated a second time with the same result.  The computer had to be powered off via the power switch. Please advise what may have happened, and, more importantly, what can be done to recover to proper operation of the MacBook Pro.
Appreciatively,Arbyem.
R_Bruce_MorrisColonel (Retired)Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ambri5hCommented:
I would turn on the Mac and run it in Safe Mode, more info...

http://support.apple.com/kb/HT1455?viewlocale=en_US&locale=en_US

It sounds like Kaspersky may not play nice with Parallels. Is your Windows partition a VM or a Bootcamp partition?

If you can get into the Mac using Safe mode, shut it down and then turn it on again. That should allow the boot loader to work... and then you can check in Console what went wrong on the Mac.
0
R_Bruce_MorrisColonel (Retired)Author Commented:
Hi ambri5h: Thanks for the rapid response with the suggestion, which I will try once I have access to my own MacBook Pro.  I am currently operating from my daughter's MacBook Pro. I will respond again once I have executed the suggested approach (I had not known about that process for booting up into Safe Mode).  My Parallels operates in VM mode.
Appreciatively,
Arbyem
0
Kyle GreenCommented:
If the safe mode suggestion doesn't work then your machine might be having trouble with bootdisk selection, in which case you'll want to reset your pram and nvram. See this link for instructions: http://support.apple.com/kb/HT1379
0
Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

R_Bruce_MorrisColonel (Retired)Author Commented:
Hi ambri5h & Duvrazh: I tried the Safe Mode boot-up, having disconnected my USB 3.0 devices (My Passport drive and SIIG 4-port hub with two memory sticks - Lexar and Kensington).  Regrettably, the process only ran up to the point of the progress bar reaching the i/3 mark.  After no further activity for 10 more minutes, beyond the revolving circle, I hard-powered-down the system.  I repeated the process with the same result.  In neither process did the keyboard lighting start-up.
I have yet to try the bootdisk selection possible resolution using the resetting of the NVRAM.  It is looking more like I need some professional technical hands-on assistance.
Appreciatively, Arbyem
0
ambri5hCommented:
Is your windows vm actually virtual or is it from boot camp itself?
0
R_Bruce_MorrisColonel (Retired)Author Commented:
Hi again ambri5h & Duvrazh: My Windows VM is actual VM with Coherence Windows 7 - Parallels Desktop, up-to-date with updates).
I have tried the NVRAM boot-up process.  However, after three boot-up audio signals, the Apple logo and rotating circle appeared (the latter for just over one minute).  After no apparent activity for 10 minutes, I hard-powered-down the system.  That process was repeated with the same resultant lack of success.
Any other possible suggestions to resolve this significant problem?  I do have back-up on my My Passport USB external drive.
Appreciatively, Arbyem
0
ambri5hCommented:
Hmmm just reading up on this, sounds like its showing the "circle of death" (no I didn't make that just up)...

you can try putting a Mac OSX CD/USB in and then booting into that, so that you can run disk repairs. That sounds like a possible issue there...

The link below may also help you...
http://guides.macrumors.com/Mac_doesn't_boot

It points to the idea that your drive is faulty, which again could be the problem.
0
R_Bruce_MorrisColonel (Retired)Author Commented:
Hi ambri5h & Duvrazh:  I tried an approach from the hotlink above.  
I booted up using the alt/option key and was able to finally see something on the screen.  I selected the Recovery HD option and Network (linksys wi-fi) option. A window with software (English) appeared from which, after selecting the arrow button, the Disk Utility option was selected.  After the "gathering disk info" process was completed, I selected the Verify Permissions option.  The results included a "Warning: SUID file 'System/Library/CoreS...has been modified and will not be repaired'", plus a long series of entries for "Permissions differ on  'Applications/iTunes.app/Contents/Dutch.lproj/AACEncoderConfig.nib'" should be drwxr-x; they are -rw-r--r--.  (Does this indicate a faulty iTunes application update?)  I then selected Repair Permissions option, with the result "Permission repair complete".  I then selected the Verify Mac HD with the result "The volume Macintosh HD appears OK".  Despite the warning regarding the SUID not being repairable, I selected the Repair Disk option.  I noted that the rotating circle appeared briefly (which it had not during the previous steps.  The result was "The volume Macintosh HD appears to be OK".  I then selected Quit Disk Utilities with the Restart option.  However, the resulting boot-up was the same failure as attempting a cold reboot (i.e. the sound worked, the Apple logo was displayed, but the rotating circle appeared for only about one minute, after which there was no apparent activity for about 10 minutes).  I then executed a hard-power-down.
Before I attempt a System Disk Recovery using Restore from Time Machine Backup, I would like to know if, given the SUID warning that the file will not be repaired, it is advisable to use this approach to resolution of the problem?
Appreciatively, Arbyem
0
R_Bruce_MorrisColonel (Retired)Author Commented:
Hi again ambri5h & Duvrazh: I finally checked with a local Computer Technician, who assured me that the Recovery/Restore process ought to work.  I executed that process from Mac OS X Utilities.  The process appeared to work successfully.  I now have a working system, with only some data lost between my last Time Machine Backup on 10 October, and the date of the catastrophic crash on 18 October (I do not use the automatic setting for Time Machine because of the apparent inability to change the settings from the default hourly and daily backups).
I will close this question and award the  requisite points.
Appreciatively, Arbyem
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Kyle GreenCommented:
It's very common for drive permissions on a Mac to get a little wacky over time. It's the result of user interactions (intentional and not), as well as 3rd party software (which everyone uses, period.).

There is a terminal version of that button, I would recommend setting it up as a cron to run once a week/night, whatever you're comfortable with. I've been doing that on my iMac which runs Mountain Lion Server and it's given me no issues since the Mountain Lion update rolled out.

Glad your system is working again, and remember if you really want to fine-tune the settings for backups you'll have to delve into the terminal to do so, sometimes as a setting and sometimes a cronjob is needed to kick off the backup - it depends on what's running on your computer, your local security policy, etc. Good luck.
0
R_Bruce_MorrisColonel (Retired)Author Commented:
I offer a final thanks to Duvrazh for his sage post-closure advice for my MacBook Pro.  The only follow-up to the Recovery/Restore process has been having to rebuild the Office Mac 2011 database, plus re-enter my Quicken XG 2007 items which were lost from the time of last back-up to the system crash (total of eight days worth).
Appreciatively, Arbyem
0
R_Bruce_MorrisColonel (Retired)Author Commented:
Hi again: As a brief epilogue, the Recovery/Restore process which followed the series of other unsuccessful approaches, resulted in my Office:MAC 2011 (as notified during my attempt to open OUTLOOK 2011) requiring a Rebuild process.  That process included a requirement to provide at least 300 GB on the Macintosh HD.  Given that I had only 200 GB available of my 500 GB drive, I had to temporarily transfer some 100 GB to a USB external HD, and delete that transferred data (actually my entire "Documents" folder), and empty the Trash folder. Office:MAC 2011 OUTLOOK opened with an update (14.3.8) which had to be downloaded and installed (despite the fact of only 331 GB available whereas the process called for 344 BG).  The copied contents from the "Documents" folder were then copied back to the "Documents folder on the Macintosh HD.
Oops, I will have to open a new question/problem, because my Outlook:Mac 2011 application opens as a "virgin" first-time use product!  The Rebuild process has obviously gone awry!
Hopefully, the description in this thread will assist anyone who is unfortunate enough to experience a similar Mac OS X system crash.
Thanks again to all involved, particularly for the somewhat "off-topic" advice and counsel.
Arbyem
0
R_Bruce_MorrisColonel (Retired)Author Commented:
I did not award any points to own comment.  However, I did not receive a response to my request for confirmation that the Recovery/Restore process wold work.  Hopefully, should anyone else be afflicted with the same problem, this thread will provide an acceptable resolution. Arbyem
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Mac OS X

From novice to tech pro — start learning today.