Backup Exec 2012 RD1000 storage config problem

I have Backup Exec 2012 installed on Server 2008R2. I can see the RDX installed as a removable disk in My Computer, can access it etc.
When I go into Backup Exec it says that No Storage is configured. I go to configure and choose Disk-based storage, but the third option - Disk cartridge device is greyed out and it says - There are no inconfigured disk cartridge devices on the system. I also can't see the drive under first Disk storage option. So I am unable to create my backup. Under the storage tab I can see the media and I have been able to swap media in, rename etc
I hope someone can help!
Thanks
ImpressionistAsked:
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Kyle GreenCommented:
That's an intriguing problem you have. I also run Backup Exec 2012 on 2008r2 but I've migrated from all forms of storage to harddrive backups on an XIV SAN (soon to be replaced by EMC). Are you open to a remote support session? I'm not sure I can talk this one through without seeing it.
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ImpressionistAuthor Commented:
Thanks, but probably too hard with all the security in this office. Would screenshots be helpful?
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ImpressionistAuthor Commented:
Disk cartridge option is not available
I can see and access the media in the drive
When cartridge is not in drive, you can't see it in My computer
When cartridge is in drive you can see it in My computer in removable disks
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Kyle GreenCommented:
Man do I wish I could live with just a terabyte. :P
Too much space
Okay all jokes aside. First of all make sure your Backup Exec is fully updated and patched with all official releases (special mention for hotfix 201596 - RDX specific fixes in that one that may help here). If you're using orphan patches I can't really speculate but I am aware that RDX/RD1000 has been a long-running problem with BE12, even BE10.

Once you've done that, close your management console and insert the media. Once you've visually verified that the media is mounted go to Start, Run, services.msc and find your Backup Exec services and restart them. I think BE has problems detecting media that mounts after the services start. Rediculous, I know.

Once you've restarted your services and given them a proper second to fully initialize open your BE12 management console and try adding it from the Storage tab. Let me know how this goes.
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TMekeelCommented:
Have you tried after mounting to restart the BE services?
If it mounts after the services have started you may not be able to use it, per this thread:
http://www.symantec.com/connect/forums/be-2012-cannot-use-rd1000
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TMekeelCommented:
@Duvrazh beat me to it, but I believe that answer is appropriate.
This goes back to changing tapes in BE from way back.  Restart the services and usually all is well again.

It's mounted as removable storage, at least you don't have that cross to bear.
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ImpressionistAuthor Commented:
I've tried all the above and still no solution :( I ran the live update, unmounted the drive, remounted it, restarted the services. I've restarted the machine too, that didn't make any difference. So I'm still stuck.
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ImpressionistAuthor Commented:
I decided to check Windows server backup to see if it could see the RDX and I could selected it as a destination for that backup. It can see it, so I just can't work out why Backup Exec can't!
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Kyle GreenCommented:
Impressionist, lets talk about a remote support session. I work for a financial institution, member fdic and the works, and Teamviewer runs beautifully under all of our ridiculous levels of security. Email me and we'll set something. The steps you took should have resolved the issue so there is either a flaw in the methodology, the execution (no offense), or an underlying issue with your BE12 installation. My generic public mailbox is public@duvrazh.net - please type the subject of your email in all capital letters. Cheers and talk to you soon.
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ImpressionistAuthor Commented:
Thanks for the offer Duvrazh. I decided to move on and use another product that I'm using on other machines - BackupAssist. It works well. The machine shipped with Backupexec, so I thought I would use it as I have it running on a machine with LTO tapes. Anyway, thanks for the help. I figured I might have to uninstall and start again, but I didn't have the time.
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Kyle GreenCommented:
Impressionist I'm just glad you found a working solution - DON'T FORGET TO TEST IT OUT!

Bare metal restores can be a pain, and some solutions don't do true bare metals - like BE2012. Test test test! Good luck.
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ImpressionistAuthor Commented:
I appreciated the help, but I didn't resolve the issue
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