Upgrading Windows 8 to 8.1

I've tried to download the Windows 8.1 upgrade 4 times. The first time it told me to login as Admin, which I did, but this made no difference. I keep getting the very unhelpful message: "Your Windows 8.1 installation couldn't be completed. Something happened and the installation of Windows 8.1 can't be completed. Try Again."
I have Windows 8 Pro since November 2012 with automatic updates turned on always.
Any suggestions please
Martin CampbellAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Gerwin Jansen, EE MVETopic Advisor Commented:
The update to 8.1 was released 2 days ago, other than looking at MS articles, there won't be much advice to offer you atm. Do you have a direct internet connection? If not, can you try disabling your proxy and retry?
See this guide:
"How to Upgrade to Windows 8.1 From Windows 8"

10 Tips to Protect Your Business from Ransomware

Did you know that ransomware is the most widespread, destructive malware in the world today? It accounts for 39% of all security breaches, with ransomware gangsters projected to make $11.5B in profits from online extortion by 2019.

JohnBusiness Consultant (Owner)Commented:
You might be better to stop, stay at Windows 8, do a Windows 8 Refresh. This retains data, email and such, but does not keep applications installed after you first got Windows 8.

Once the Refresh is complete, now try again to install Windows 8.1.

Windows 8.1 is a new operating system, not a Service Pack, and upgrades do not always go well for a variety of reasons.

If, after Refresh, Windows 8.1 does not install, start over with a fresh install of Windows 8, install drivers, patch, then do Windows 8.1, then install your applications.

... Thinkpads_User
Seth SimmonsSr. Systems AdministratorCommented:
might want to wait a little while (few days, perhaps) and try again
if it fails during the download then there could be too many people going for it and maybe the connection timed out or something

i have 50Mb cable and the download took about 18 hours (it's only around 3gb)
after it finished the installation went through ok
a bit painful taking so long, but was successful

but yes, i agree "something happened" is totally meaningless
Martin CampbellAuthor Commented:
I tried again on 20/10/13. Started at 15:00. It went through a list of processes including installing and 3 restarts all the way to what seems to be the final step "setting up a few more things". It counted up the percentage of "setting up a few more things" until it stopped at 92% at 17:28. Two and a half hours seems acceptable to me but 92% isn't 100%. Left it there for a couple of hours. No change. I restarted and it rolled back to Windows 8.0. Now the rush is over I hope to give it another try next weekend.
JohnBusiness Consultant (Owner)Commented:
I installed Windows 8 on a new hard drive, updated all possible drivers and all possible Windows updates and then installed Windows 8.1. It is working smoothly as I type here.

I have a 20Mbit download speed and perhaps a bit less with N wireless. The download and install was complete in about 3 hours.

... Thinkpads_User
Martin CampbellAuthor Commented:
I haven't had time to try again yet but it might be useful to somebody if I post a more detailed version of my post on 2013-11-03 at 20:46:09ID above. So here it is:
I have a 50Mb connection.
First Stage
1. Login to your PC as Administrator.
2. Check for Windows updates.
3. Check all Windows updates are actually installed.
4. On Start screen click the Store tile at 15:00
5. Click the upgrade to Windows  8.1 tile.
6. Click Download. (to see precise percentage hover mouse over the progress bar).
Next I noted the following steps which all occurred without  any intervention by me.
7. Installing was 50% at 15:02
8. Applying changes 65% at 15:03
9. Gathering Information 71% at 15:07
10. Installing 85% at 15:38
11. Preparing to restart
12. Automatic restart
13. Your PC needs to restart (on white screen)
14. When restarting it said Getting Ready
15. Setting Up 15% at16:03
16. Automatic restart at 16:22
17. Getting Devices Ready 70% at 16:24
18. Getting ready at 16:27
19. Applying PC settings 3% at 16:35
20. Automatic restart at 16:58
21. Setting up a few more things 2% at 17:08
22. It wouldn't go past 92% at 17:28.
I left it there for 2 hours but nothing changed.
When I restarted it all rolled back to Windows 8.0
JohnBusiness Consultant (Owner)Commented:
The one thing I have asked and I don't think you have addressed it is Driver Updates.

I had to do all my Driver Updates before going to Windows 8.1 and some of these updates were for Windows 8.1 specifically.

Also, there was a BIOS update for my machine which I did. The manufacturer is now saying that the most recent BIOS must be installed before upgrading.

Finally, it now may be wise for you to back up completely, install Windows 8 fresh, look after BIOS, Driver and Windows updates but do not install applications. Then try the Windows 8.1 upgrade again.

.... Thinkpads_User
Martin CampbellAuthor Commented:
Thanks thinkpads_user
I'll try driver updates and BIOS updates. It's my main desktop machine. Over 6 years old. I use it all day every day. I don't think I can face a clean install. It just takes far too long and things always go wrong, taking even more time to fix.
JohnBusiness Consultant (Owner)Commented:
Please let us know after the driver and BIOS updates.

If the machine is over 6 years old, it just may not be compliant with Windows 8.1.

You might be better off to leave it at Windows 8 until either (a) you can find time to reinstall, or (b) replace it in the normal course of things.

.... Thinkpads_User

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Martin CampbellAuthor Commented:
I've just bought a Surface Pro 2 (256GB). My plan is to buy the docking when it becomes available. Then replace the old machine with it. This setup suits my needs perfectly.
Martin CampbellAuthor Commented:
I've discovered it's set to update drivers and icons automatically.

I've researched how to update the BIOS. It's too risky as this is still my main work computer.

Thanks for your help.
JohnBusiness Consultant (Owner)Commented:
@Martin1952 - Thanks for the update and I was happy to help.

... Thinkpads_User
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Legacy OS

From novice to tech pro — start learning today.