Novell OES11 NSS user sees incorrect contents in a directory

I administer an OES11 installation hosted on Linux supporting Japanese speaking users.

I have a user who sees (using Windows 7 Explorer) in his personal directory a directory called Username\Documents\¿¿(¿¿¿)\2WH  in this directory he sees a dozen or so spreadsheets.

If however I, as administrator, browse to the same directory I see some directories and files but none of the spreadsheets the user sees. (but this is what the user expects to see)

If the user browses to Username\Documents\¿¿¿¿\¿¿¿¿¿¿¿ the contents are the same as he was seeing at Username\Documents\¿¿(¿¿¿)\2WH.

Has anyone seen such a problem before?  What is going on?
Steve-JohnsonAsked:
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Steve-JohnsonAuthor Commented:
Sorry the that the kanji does't display.  It did in the preview!
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Scott KunauSr. Consultant/Managing PartnerCommented:
First logged in as you, browse to the directory in question and check the user in question effect of rights to the directory.

Your effective rights should be all eight, supervisor through access control.  Your user should have all rights except supervisor and access control, assuming this is their home directory.
Repeat this procedure at a directory lower in the filesystem then the user home directory and see if the effective rights are the same.  If they are not, then check to see if an inheritance rights filter was placed on the lower level directory to block user rights from inheriting down through the file system.

I use consleone or iManager or even the old NetWare Administrator utility to determine this.
Let us know what you find out, doing the above and we will get to the bottom of this issue.

Scott
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gurutcCommented:
On the console at the bash prompt cd to /media/nss/(path) and do a rights effective for the userid.  You can also do a rights show.  If visibility is included that could be it.

- gurutc
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Steve-JohnsonAuthor Commented:
Thank for your suggestions but there is nothing wrong with rights to the directory.  Unfortunately the user has, in the meantime, renamed the directory and (presumably as a result) it now contains the correct file list.  So the problem has 'gone away'.  

It was never a case of rights, it was a case of an entirely different directory being shown to the user in place of the correct one which was being shown to the administrator.

My guess it is to do with multi-byte character names in the directories confusing the code building the tree for display.
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gurutcCommented:
One question, are you running CIFS on the Server, and is that how users were reaching the folder?  Nevertheless, good deal on the fix.  Fingers crossed that it's gone for good.

- gurutc
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Scott KunauSr. Consultant/Managing PartnerCommented:
Sounds like your guess is right on. I didn't think about multi-byte characters as I've only worked with it once along time ago.
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Steve-JohnsonAuthor Commented:
It's not a solution but I don't know how else to say I was (probably) right and close the issue.
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