cdsrv.exe message

I am getting this dialog box captured thru print screen command every time I boot up my pc.This started occurring after i did a boot time scan with avast antivirus.please advise how to get rid of this dialog box.
cdakeymonitor.JPG
sabsacAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Bill BachPresident and Btrieve GuruCommented:
I would first run another scanner, such as Vipre Rescue, just to make sure that the system is clean.  After than, uninstall the Samsung software and re-install it.  If you are not sure exactly what this is from, then you can use the MSCONFIG utility to selectively disable applications until you figure out which one it is.
0
Sudeep SharmaTechnical DesignerCommented:
Either re-install the Samsung Easy Printer Manager or remove the application. Alertnatively you could stop the CDA Serve from the Startup.

For removing the application from startup I would recomment you to get a copy of Autoruns from Microsoft and search for the "exe"

Download:
http://download.sysinternals.com/Files/Autoruns.zip

Info:
http://technet.microsoft.com/en-us/sysinternals/bb963902

Remove it once found, or else if you face any difficulty working with the autoruns then you could just save the autorun entries of you system and post it here. To save the autorun entries do the following:
Click --> File --> Save.
File Name "filename.arn" (filename could be any name)
Save as type AutoRuns Data (*.arn) --> This is important while saving.

You might want to zip the arn file before posting it here for further analysis.

Sudeep
0
sabsacAuthor Commented:
I just reinstalled the print manager and the issue got resolved.I would like to know why the problem occurred in the first place. I have avast installed. So how did the files get infected and were apparently removed by the antivirus software. I will run the other anti virus software mentioned today.
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Bill BachPresident and Btrieve GuruCommented:
Could be an issue with a "false positive", where a signature in the code matched something in the avast AV engine. If the problem recurs and you know that the Samsung files are "safe", then you'll need to submit the false positive to the support folks for avast, and they will need to figure out why it was flagged. This is a known risk with AV engines -- where a valid piece of code just happens to look like "bad" code. I have seen some flawed AV system updates render entire systems unusable in a similar manner before.
0
sabsacAuthor Commented:
I would think Mr S Sharma has given the right solution to my problem.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
sabsacAuthor Commented:
He has given a simple and straight forward solution as well as suggested alternative removal method which direct dealt with the problem.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.