MS Office 2010 - Outlook

I am having issues with Outlook.  Every time a click on a new email to read in outlook I get a message that states Outlook not responding and then after about 10to 30 seconds it allows me to continue to the next email.

Often the screen fades out to look like the screen is disabled and then it comes back to look enabled.

If I have one email selected in the list and then select another email I have to wait for the hour glass to change back to a pointer in order to see the newly selected emal.

I have emptied out all of my deleted items and it still runs slow.

Other than email the rest of the PC runs fairly quick.

Any suggestions on how to fix this would be appreciated.

Ldufresne
LVL 1
Lou DufresneIT Business Analyst CSM / Project ManagerAsked:
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ambri5hCommented:
try this command from start > run...

outlook.exe /resetnavpane

Alternatively, what happens if you create a new profile? Is the behaviour still the same...
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Steven HarrisPresidentCommented:
Few questions:

How any Mailboxes are you running?
Are they connected with IMAP, POP3 or Exchange?
Are you using an .ost file or .pst file?

Have you tried running the Scanpst.exe utility?

-Exit Outlook
-Double-click Scanpst.exe located in drive:\Program Files\Microsoft Office\OFFICE14.
-In the Enter the name of the file you want to scan box, enter the name of the .pst or .ost file that you want to check, or click Browse to search for the file.
-Click Start
-(If errors are found) You will be prompted to start the repair process.  A backup fie is created during this process.  --Click Repair.

If you are sitll having issues and running an .ost file:

There is also the OST Integrity Check tool in the same folder location.  For this tool, you need to be connected to the Exchange server in order to run it. The steps are pretty much the same for each tool.
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Steven HarrisPresidentCommented:
Be advised that /resetnavpane switch will clear and regenerate the Navigation Pane for the current profile.

I am not sure if tat is the issue, but if you have a custom Navigation Menu setup, you will lose it.
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ambri5hCommented:
Also if you have caching turned on, then try turning it off and see if that makes any difference?
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Lou DufresneIT Business Analyst CSM / Project ManagerAuthor Commented:
ThinkSpaceSolutions,
Answers you requested:

How any Mailboxes are you running?
I have 5 mail boxes listed, 4 of them receive very little mail, about 3 emails a week

Are they connected with IMAP, POP3 or Exchange?
I am connected to POP3

Are you using an .ost file or .pst file?
I am using PST files
there are 9 PST files, 3 of them are backup PST files and 1 Archive folder

Ldufresne
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Steven HarrisPresidentCommented:
Have you tried running the repairs on the .pst files?  If even one of them contains errors, it could slow the entire program down.
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Lou DufresneIT Business Analyst CSM / Project ManagerAuthor Commented:
I just ran the Scanpst on every PST file that I have listed includng the archive PST. THere were errors in every file. I then went into each sufolder and reviewed and setup archiving .

It seemed to help a little but When I select an email record and then select another one the hour glass displays for about 5 to 10 saeconds befor I can see that email in the side panel.

 It allows me to select an email and then another and then when I selet the 3rd email it displays in the header "Personal Folder - Outlook Not Respoinding" for a while and then it does respond.

I am beginning to think it has some thing to do with indexing.

I previous MS Office applications there was a Repair Office utility under a menu that would check all of the program files ( excel , access , Word , outlook and repair the entire office program. I don't know where that went in this version.
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Lou DufresneIT Business Analyst CSM / Project ManagerAuthor Commented:
I just found out if I turn off the reading pane this problem goes away, But it used to work well with the reading pane on. It does have to do with the reading pane.
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Steven HarrisPresidentCommented:
Try monitoring your RAM/CPU usage when this occurs.  Do you see any heavy spikes?
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ezekielseyesCommented:
Hi,
as it seems to be related to the reading pane, please try the following:

close outlook and rename the file C:\Users\%username%\AppData\Local\Microsoft\FORMS\FRMCACHE.DAT to FRMCACHE.OLD

then start Outlook again and check if it solved the problem.

If not, try to run outlook using the command line switch "outlook.exe /cleanviews" (ATTENTION: this will reset ALL your Outlook views back to default - so if you've for example added custom rows to be displayed, filters applied etc. you will lose it)
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Lou DufresneIT Business Analyst CSM / Project ManagerAuthor Commented:
Both of these solutions assisted in fixing my problem.
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