I have just moved a client over to Office 365 Small Business Premium. They were using SBS 2003 including Exchange 2003 before, which is still running in their office for the time being.
They have 2 identical 17" HP Pavilion dv7 laptops running Win 7 Pro 64 and are domain joined.
They also have other computers on the network which are domain joined.
I have setup the hosted Exchange platform in their O365 portal and it is functioning as it should do.
I have removed Office 2007 Pro and installed Office 365 downloaded via their subscription which is where the problem has started. Outlook 2013 works fine with their accounts on other computers but not on their HP dv7 Laptops. It gets stuck loading the profile when outlook is starting up. It is running ok in the task manager. Where it starts to get weird is I spoke to MS Tech Support who remoted in using Logmein Rescue and as soon as they connected Outlook starting working fine.
We tried this several times under differenet conditions including after uninstalling the AV and disabling the windows firewall and it still didn't work until MS reconnected with logmein. This is the same on both the dv7 laptops.
Other measures to try and resolve this but have not worked include; recreating the outlook profiles, creating new local administrator user profiles in windows, uninstalling Office and reinstalling but still no cigar. Starting in safe mode works but after disabling all add-ons it still won't start.
Microsoft have suggested a reformat but I am reluctant to do this as I don't think it will solve the problem. I believe it has something to do with SSL as this is what Logmein uses to connect. Even if Outlook is stuck loading the profile for a few minutes, when MS connected again it would suddenly load.
I have removed all the HP Bundled software as this has caused me issues in the past with Office but this hasn't fixed it.
Any suggestions would be gratefully appreciated as I am now scratching my head somewhat.