Acronis True Image 9 Cannot mount archive

I have been using Acronis True Image 9 to backup a windows xp machine to an external usb hard drive.  The hard drive crashed on the Windows XP machine and I am trying to recover the files from the .tib file from the full backup to a windows 7 machine.

Here is the files that I have:

laptop4.tib -- Full Backup Friday
laptop5.tib - Differential Backup Monday
laptop6.tib - Differential Backup Tuesday
laptop7.tib - Differential Backup Wednesday
laptop8.tib - Differential Backup Thursday

When I try to mount laptop4.tib I get the following error "Cannot assign a drive letter to a partition from the backup drive".  So then I copied the backup files to a folder on the local hard drive and I get the same error.

So then I booted using the acronis true image rescue media (CD) and selected laptop4.tib and selected the option to select specific files.  Then I get an error message to insert volume 1.  

Any ideas how I can mount the tib file and recover specific files?

Thanks!
jreisz2Asked:
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Ian MeredithCommented:
There was some reliability issues with version 9.

I would recommend getting a free trial of the latest version - True image 2014, install that onto your Windows7 machine and try mounting again....
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noxchoGlobal Support CoordinatorCommented:
Seems like the backup is corrupt. If the newer version is not able to open them then you are at loss. Delete them and consider another software or even two at once. I recommend Paragon Backup & Recovery 2013 Free. Free but reliable.
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jreisz2Author Commented:
Yes, the backup was corrupt.  Acronis tech support tried to fix the backup archive, but were unsuccessful.  They also mentioned that Acronis 2014 is backward compatible and can read files created in earlier versions.  I definitely won't use Acronis again, but I will use CrashPlan's Cloud Backup and copy my files using robocopy to an external hard drive.
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Ian MeredithCommented:
Sorry to hear that your backup was corrupt and your data is lost.

Sometimes the simple things work the best...
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noxchoGlobal Support CoordinatorCommented:
Cloud backup and robocopy approach are good when you backup only data.
If you backup complete system and data drives then you need something that works locally. Have a look on Backup & Recovery which I references to above: http://www.paragon-software.com/home/br-free/index.html
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noxchoGlobal Support CoordinatorCommented:
The answer was given in #a39604406 and the asker confirmed it.
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noxchoGlobal Support CoordinatorCommented:
The answer was given in #a39604406 and the asker confirmed it.
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