Hope someone out there can assist as I am competely out of my depth on this one.
I have a client that has purchased an NEC SV8100 phone system from another company. As part of the deal they were supposed to set her up with a softphone that would run on her laptop from a remote office and possibly on her android phone.
Unfortunately the installers that fitted the system don't seem to have a clue on the IT/Networking side of things. The client and the installer has asked for my assistance. I consider myself pretty capable when it comes to networking and VOIP but am reluctant to play with the PBX system too much as it is 'not my responsibility' and don't want to be responsible if anything goes wrong.
So the situation is this. The Windows 8 laptop is currently connected to the same local network as the phone system. It is able to ping the system and can access the web interface. I have downloaded and installed the UC Desktop software.
On configuration I followed the instructions given to me by the installer which consisted of inserting the Phone System IP and the extension number into the wizard.
However on completion the software launches and attempts to connect. I then get a cti communications failure. It appears the UC Desktop software on the laptop cannot see the PBX server.
"Can not establish a connection to the CTI server. Please check network connection and IP settings."
Is there anyway of enabling logging on the desktop client or any other ideas on why this isn't working and how to get it working?