IE 9-Menu Favorites only showing shadow

User clicks on Favorites and only the outline of the dropdown appears. She clicks in the box and options work, but just can't see them.

Ideas?
dlewis61Asked:
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vverduraCommented:
Try to upgrade to IE10
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dlewis61Author Commented:
vverdura, yes that is an option. But we don't want to do that just yet.
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vverduraCommented:
reinstall IE9...
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dlewis61Author Commented:
Seems like a shotgun approach....
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jcimarronCommented:
dlewis61 --
Try to Reset IE
http://support.microsoft.com/kb/923737

P.S.  I confess to not being sure I understand the problem.  Are you clicking the word Favorites in the Tool Bar above the Menu Bar?  Can you access all the Favorites by clicking the word Favorites in the side panel--next to Feeds and History?  If you do not have such a side panel, click the Star at the top right of the IE screen just to the left of the Gear.

What do you see when click on C:\Users\[Username]\Favorites  ?
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dlewis61Author Commented:
Hi JC,
This is not for me, this is for a user that a service person is working with on a ticket. I'll pass this along and see what happens.
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