IE 9-Menu Favorites only showing shadow

Posted on 2013-10-21
Medium Priority
Last Modified: 2013-10-27
User clicks on Favorites and only the outline of the dropdown appears. She clicks in the box and options work, but just can't see them.

Question by:dlewis61
  • 3
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Expert Comment

ID: 39587757
Try to upgrade to IE10

Author Comment

ID: 39587880
vverdura, yes that is an option. But we don't want to do that just yet.

Expert Comment

ID: 39587950
reinstall IE9...
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Author Comment

ID: 39587975
Seems like a shotgun approach....
LVL 50

Accepted Solution

jcimarron earned 1000 total points
ID: 39588142
dlewis61 --
Try to Reset IE

P.S.  I confess to not being sure I understand the problem.  Are you clicking the word Favorites in the Tool Bar above the Menu Bar?  Can you access all the Favorites by clicking the word Favorites in the side panel--next to Feeds and History?  If you do not have such a side panel, click the Star at the top right of the IE screen just to the left of the Gear.

What do you see when click on C:\Users\[Username]\Favorites  ?

Author Comment

ID: 39588200
Hi JC,
This is not for me, this is for a user that a service person is working with on a ticket. I'll pass this along and see what happens.

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