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EXmerge and subfolders under Inbox not appearing

I'm trying to export a user's mailbox to pst file. I set up RSG and see the mailbox, But when I export as .pst file from exmerge, it only exports emails under Inbox, but missing emails under subfolders of Inbox. Is there a way to export all subfolders and emails under Inbox? The user has hundred subfolders, he lives with Outlook, made his inbox so complicated...

windows 2003
exchange 2003 std
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WayneATaylor
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Domain Administrator which is also local administrators of the server.
I excluded only deleted items, the size shows 1400MB which is under 2GB
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Simon Butler (Sembee)
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I think I gave the permission to the domain administrator before, so... I'm doing it again excluding deleted folders and others.
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I finished extracting pst file from RSG. I checked permission on the mail storage of RSG, as Wayne pointed, I didn't have the permission, but was able to.

I think the issue was the size of mailbox. It's weird, it says it completed 100%, then it didn't actually completed it. Then I exlucded deleted items, calenders, notes, etc. to make down less than 1GB, it extracted the subfolders of inbox as I wanted.

Thank you all