We have purchased a business that had its own domain that all computers were joined to. Old domain is xxx.local. After joining our new domain, zzz.local, they now have access to our Exchange Server and we have provided them with new email accounts.
i backed up their .pst files form the xxx.local domain to the c: drive with a filename of backup.pst. After getting their new email account setup be accessing our Exchange Server, i thought I would then "import" the backup.pst file into the new account. In this way they would receive all "old" email folders into the matching folders of their new account.
The problem I have is when I point to the C:\backup.pst file for importing, I receive a message, "File access is denied. You do not have permission required to access this file."
I have checked some of the "fixes" by googling this error. Unchecking "Read" access under Properties doesn't work because the "Read" checkbox is already unchecked. I have added my own Domain Admin username with full control under Security for this backup.pst file. However, that still does not get rid of the message. When exporting the file from the account while it was still a member of the xxx.local domain, I received the prompt for a username and password, but left both of those boxes empty - as I always do when performing this procedure.