Canon C1030if - Using Windows Scan and Fax wizard w/ Canon ScanGear

I have a client who has a Canon IR C1030if Color copier. They run an insurance agency and have opted to use Canon ScanGear to scan documents into their computer as well as to their insurance agency web interface. The web interface accepts scans just fine but when I try to create a new scan from Windows Scan & Fax wizard (On Windows 7) it says that there is no scanner installed.
oitnateAsked:
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David L. HansenCEOCommented:
Ok.  What has changed?  Are you using the Windows wizard now because the Canon software won't work?  Is the client moving to Win 7 and you are helping them?  I'm not sure why the Windows wizard is being used at all, based on the first couple of sentences you posted.  Would you mind giving us a bit more info....thank you.
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Joe Winograd, Fellow&MVEDeveloperCommented:
I suggest downloading the latest W7 (32-bit or 64-bit) driver from the Canon website:
http://www.usa.canon.com/cusa/support/office/color_imagerunner_copiers/color_imagerunner_c1030_c1031if/color_imagerunner_c1030if#DriversAndSoftware

Install this and then try Windows Fax and Scan. This download definitely has a TWAIN driver, but I don't know if it has a WIA driver, which is needed for Windows Fax and Scan, i.e., WF&S supports WIA but not TWAIN. After installing the new driver, click Tools>Scan Settings in WF&S and you'll see the WIA drivers on the system. It will look like this:
Windows Fax and Scan profilesAn easy way to see the TWAIN and WIA drivers is to install IrfanView, excellent (free!) imaging software that I've been using for many years:
http://www.irfanview.com/

Click the Download link on the left to download IrfanView and click the PlugIns link on the left to download the PlugIns, which are needed to give you PDF capability (it's optional...only if you want PDF support...and the other features that come with the PlugIns). Install IrfanView first, then install the PlugIns (again, it's optional, but I think it's a good idea). When you run IrfanView, click the File menu and pick [Select Scan/TWAIN Source...]. You should see all of the TWAIN and WIA drivers on your machine. It will look like this:
IrfanView Select SourceLet us know what you see. Btw, you may want to try scanning with IrfanView to see if it works...click File>Acquire/Batch Scanning. Regards, Joe
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