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issue with wireless keyboards typing invalid characters in rds environment

we have some keyboards wirelessly connected to windows 7 devices and for some reason in server 2012 remote desktip they end up with weird characters appearing for no obvious reason. it doesnt appears to affect local typing just when they are rdp onto their full desktop on the 2012 rds farm.
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Peter Hart
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I've requested that this question be deleted for the following reason:

it was a random issue with just 1 user, switched to standard keyboard as not important enough to persue further