Netflix no longer loads on Smart TV

Melody Scott
Melody Scott used Ask the Experts™
on
I have a Panasonic Viera, and it connects to my wireless router. Netflix has been working ok, but now it starts to load, I see the usual red screen and loading bar. Then it will go black and go back to satellite. It happens no matter what way I go about it.

The bill is all paid up, and I can get Netflix on my laptop. On the TV, I can get out to other internet services, it's just Netflix. Any ideas? Thanks.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Gary CaseRetired
Most Valuable Expert 2013
Top Expert 2009

Commented:
Difficult to say, but it sounds like your connection is dropping.   The easiest way to confirm that is to get a long Ethernet cable and connect the TV directly to your router via cable.

That will confirm whether or not it's a signal issue.    If it is, there are several ways to resolve that.    Post back when you've confirmed that's the issue and we can consider the options.
Another idea...

I don't have the same TV (I have a Sony Bravia, which is wired to the network), but mine has done this a couple times before and the solution was to switch off and unplug the TV for a bit - not long, maybe a minute to make sure whatever power is in there is gone - and then plug it back in and fire it up.

The Netflix software just seems to get into a bit of a funk and 'rebooting' the TV, as it were, certainly does the trick for me.

Apologies if you've already tried this.

Author

Commented:
No, I haven't tried that one. I'll try the unplugging first, and if that doesn't work I'll run out and pick up an Ethernet cable. Thanks!

Author

Commented:
Ok, after unplugging the power(and unplugging the wireless usb too, just for fun), the problem became the old standard "We can't connect you to Netflix at this time".  So I need to wait a day to see if that goes away, but at least it isn't just defaulting back to video. Seems to have worked! I think I'll go out and buy a long Ethernet cable to see if it solves this problem. Thanks for your help.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial