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Website with Grey Norton untested Icon

Posted on 2013-10-22
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Last Modified: 2013-10-22
I have a website that has a grey Norton Icon announcing Norton has not tested the site.

I am trying to find out how to get the site evaluted.
On page https://safeweb.norton.com/help/site_owners I see the guidance

If your site is currently untested by Norton Safe Web a gray icon appears on the site report page. To submit your site for rating:

On the Site Dispute page, click "Rate my site" next to the site name.
Note that the initial evaluation process takes about two weeks to complete.

Can anyone direct me to the Site Dispute page, so that I can click the Rate my Site button.
I seem to be looking for the Site Dispute page and going round in circles!

Many thanks
John
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Question by:johnhardy
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4 Comments
 
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Expert Comment

by:chilternPC
ID: 39590487
I believe you see the grey icon because you have Norton installed on your Computer.  it does not show up on other computers that do NOT have Norton (I think - whats your website?)

I think (I may be wrong) its a very clever way by Norton to get the site owner to start using Norton for their website.  However, it does seem it will scan your website for any malicious code and tell you  - although most anti virus programs on peoples Computers will catch dodgy website code, they won't catch spamming viruses that send out emails from your website. so if your host doesn't conduct routine checks then it might be worth doing if your site has lots of code.

details on how to progress the rating are here:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20090410134005EN_EndUserProfile_en_us

you do need ownership of the site to upload markers
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Author Comment

by:johnhardy
ID: 39591002
The site is verified in Norton and it may be because the site and server have been changed  that the verification code is missing therefore norton cannot do its stuff.

I may have to remove the profile and re add it.

That may cause Norton to re establish the profile and allow the Verify your Site link to re appear.

What do you think?
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LVL 29

Accepted Solution

by:
chilternPC earned 500 total points
ID: 39591097
sounds about right.
you'll still need to add the verification code
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Author Closing Comment

by:johnhardy
ID: 39591688
Thanks for the help
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