Backup Exec 2010 R3 SBE. Remote agent will not start after applying SP3
Posted on 2013-10-22
Windows server 2008 with BackupExec 2010 R3. I ran Liveupdate and downloaded and installed SP3. After doing so tried to start BackupExec services but Remote Agent will not start. I get an error 1053 and then a windows popup that says "Agent for Windows systems has stopped working". I have rebooted but still cannot start the service. In the event viewer I see an error 1000 and the following:
"Faulting application beremote.exe, version 13.0.5204.1225, time stamp 0x51e07830, faulting module bedscomn.dll!?DLE_GetNext@@YAJPEAPEAUGENERIC, version 6.0.6002.18541, time stamp 0x4ec3e855, exception code 0xc0000139, fault offset 0x00000000000b6fc8, process id 0x788, application start time 0x01ceced320aaac11."
I then downloaded the 2010R3 SP3 file from Symantec site and ran it, rebooted and still cannot start service. From Program Files\Symantec\Bckupexec\agents\raws64 created a mst file and ran the installation of Remote agent but still unable to start the service.
This is the only server on the network. Other Symantec products on this server are Endpoint and System Recovery. Coincidentally I ran the same liveupdate on three servers for another client and everything was just fine.
Any help or suggestions would be greatly appreciated.