Solved

USB device can not be installed

Posted on 2013-10-22
6
385 Views
Last Modified: 2013-10-24
Hi,

When I plug in any "new" usb device (mouse and keyboard are working now), it will take forever trying to install the driver then come back saying failed.  

I have tried from power off and unplug the power core to this http://support.microsoft.com/kb/953691

none of them works, any ideas?  thx

I am using win 7 x64
0
Comment
Question by:mcrmg
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 19

Expert Comment

by:helpfinder
ID: 39590762
check folder
C:\Windows\INF
and if there are files USBSTOR.inf and USBSTOR.pnf. If the are not, check folder:
C:\windows\System32\DriverStore\FileRepository\usbstor.inf_x86_neutral_xyz
and copy them into INF folder. Reboot you machine and check if it will work

Also System restore can be helpful, but I am a not a big fan of windows system restore :)
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 39590827
Also run System File Checker to see if can correct needed system files. Run SFC /SCANNOW and allow to complete. Restart and test.

.... Thinkpads_User
0
 

Author Comment

by:mcrmg
ID: 39590956
okay, it is better now   lol


I tried both use flash drivers, they picked up right away.  When I tried the mini sd card with card reader, it just sits there, even if "scan hardware"

Also, when I tried the web cam, it has "searching preconfigured driver folder" popped up and running forever....thx
0
Revamp Your Training Process

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action.

 

Author Comment

by:mcrmg
ID: 39591685
this is the error when I tried webcam...thx
cam.jpg
0
 
LVL 19

Accepted Solution

by:
helpfinder earned 500 total points
ID: 39592058
I assume device will appear in Device manager with yellow exclamation - you can try to download driver from manufacturer page (if any) and install manually

Also if copying USBSTOR files did help you partially you can try with usbvideo.inf and usbvideo.pnf from:
C:\windows\System32\DriverStore\FileRepository\usbvideo.inf_x86_neutral_xyz

If you will find more and more problems, maybe you should consider backup your data and reinstall whole OS which will fix all problems at once
0
 
LVL 92

Expert Comment

by:nobus
ID: 39593355
if it worked before - try a system restore to a date it was ok
0

Featured Post

MS Dynamics Made Instantly Simpler

Make Your Microsoft Dynamics Investment Count  & Drastically Decrease Training Time by Providing Intuitive Step-By-Step WalkThru Tutorials.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question